Administrative Assistant

14 hours ago

Chelsea Heights Victoria Australia The Speech & OT Co Pty Full time $40,000 - $60,000 per year

About The Speech & OT Co.

The Speech & OT Co. are a team of Speech Pathologists and Occupational Therapists who service the South East and North areas of Melbourne. We are a small team of 25 incredible humans who strive to make a positive impact, support one another and have a lot of fun while doing so. 

We take a neurodiversity affirming approach to all that we do. This means we celebrate all bodies and brains and use their strengths to help them succeed. We respect neurodivergent voices, follow evidence-based practices and foster a culture of acceptance and growth. 

Position Overview:

We're looking for a proactive and organised Casual Allied Health, Administrative Assistant. This position is perfect for individuals with a background in healthcare administration or anyone eager to gain experience in the allied health sector.

Based at both our Chelsea Heights and Glenroy clinic when needed, this role will be an additional support to our permanent administration team as required. Work schedule will vary based on absences within the team, so ideally someone who has the flexibility in their schedule to work every now and then ie. Uni students, shift workers etc. You will need to be available in a full-time capacity for a couple of weeks in October and again in December.

Key Responsibilities:

  • Managing appointment bookings and scheduling for therapists.
  • Answering phone calls, emails and solving client queries by providing exceptional customer service.
  • Maintaining accurate client files and documentation. Making sure all service agreements have been signed.
  • Processing batch invoices post appointments.
  • Assisting with general office administrative tasks as required.
  • Ensuring all clinic processes comply with applicable laws and NDIA guidelines.
  • Maintaining a clean and tidy clinic and upkeeping all safety regulations.
  • Provide administrative support to management and therapists e.g. monitoring office supplies or booking of therapy rooms.

Essential Criteria:

  • Previous experience in a healthcare administrative role.
  • Proficiency in Microsoft Office Suite and SharePoint.
  • Strong organisational and time management skills.
  • Excellent communication and interpersonal abilities.
  • Approaches challenging conversations with clients and therapists with professionalism and empathy.
  • Ability to work collaboratively in a team, as well as independently.
  • Current Working with Children Check and Police Check.

Desirable Criteria:

  • Experience with CRM software (e.g., Splose).
  • Knowledge of NDIS, Medicare and Neuro-affirming approaches

Benefits:

  • Be part of a small and close-knit team with a strong team culture of people.
  • Regular individual supervision.
  • Monthly social gatherings and quarterly team days.
  • Flexible days and working hours.
  • Access to EAP services (confidential mental health counselling).
  • An opportunity to be heard and valued not only as admin, but a human being.
  • Be a part of the change that allied health services need – to deliver and learn about the neurodiversity paradigm.

How to Apply:

Please submit your resume and a cover letter addressing the essential criteria to Cheska Gow through the 'Quick Apply' link by Friday 22nd August 2025. We will start reviewing applications as they come through.

To have a closer look at our team, please find us on Instagram at @thespeechandotco

We can't wait to hear from you

The Speech & OT Co. Team

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