Duty Manager

Job Title Reports to

Duty Manager Store Manager/ Assistant Store Manager

Department Direct reports

Operations N/A

Primary Purpose of the Role

To support store management in supervising and running shifts, ensuring team members deliver the sweetest experience to every customer.

Key Accountabilities Measure/ KPI's

Customer Service ● Contributes to meeting member transactions target

● Service ● Promotes order at table

● Product ● Supports meeting delivery service rating

● Store presentation ● Always delivers the San Churro Experience

● Products made in line with procedures

● Customer area kept clean presentable at all times

● Helps maintain visual merchandising to standard

● Actively promote and act as a brand ambassador

Store Operations ● Carry out opening and closing in line with procedures

● Banking ● Carry out POS and banking in line with procedures

● Stocktakes ● Support with stock management

● Local area ● Support in completing stocktakes within timeframes marketing ● Actively seek and maintain up-to-date business knowledge

● Health & safety ● Support with the execution of promotional and local area marketing activity in line with guidelines

● Assist with filling shifts as required

● Assists with maintaining back of house cleanliness and sanitation, escalating issues as required

● Ensure all health & safety requirements are followed, including food safety standards

● Other reasonable activities, tasks or assignments that may be required

Financial Management ● Support in strategies to meet sales targets

● Cost management ● Escalate any cash discrepancies over $5 in value

● Sales growth ● Seek approval before adding shifts to roster

● Assist with managing labour on shift

People Management ● Support management in ensuring team members have completed all

● Training required online training

● Performance ● Support with onboarding

● Engagement ● Assist with supervising and coordinating the running of shifts

Duty Manager Position Description - May 2023 1

● Provide on the job coaching as required

● Escalate people issues as required

Our Values Behaviours

Strive for Success We strive for success when we…

We play for each other to ● Work to our highest potential accomplish the ● Positively contribute to team goals extraordinary ● Work together and encourage each other

● Celebrate achievements, big and small

We do not strive for success when we…

● Accept less than we expect

● Fail to use our initiative

● Think about ourselves instead of the team

Passion & Pride We do it with passion and pride when we…

We show up with purpose ● Show dedication and commitment to our team and heart and pay it forward ● Act as a brand ambassador

● Support one another

● Positively influence the culture

We do not do it with passion and pride when we…

● Focus on the negatives

● Discourage others

● Take shortcuts in our work

● Are complacent or complain

Be Adventurous We are adventurous when we…

We embrace change to ● Have a go at something new to us reach new heights ● Share bold ideas to make us better

● Embrace change and new opportunities

● Display a willingness to learn, grow and be better

We are not adventurous when we…

● Stay in our comfort zone

● Don't speak up

● Act without thoughtful consideration

Behave with Integrity We behave with integrity when we…

We build strong foundations ● Stick to our commitments and act authentically ● Are consistent, even when no one is watching

● Act honestly and respectfully to colleagues and customers

● Admit to our mistakes

We do not behave with integrity when we…

● Act for our own best interests

● Take credit for others hard work

● Mislead to get a result

● Don't follow policies and procedures

Nurture the customer We nurture the customer when we…

We deliver the sweetest ● Show we genuinely value each of our customers experience, every time ● Reward our loyal customers

● Create picture perfect products

● Take action on feedback and rectify any issues

We do not nurture the customer when we…

● Prioritise tasks over customers

● Display a negative attitude or poor body language

● Dismiss customer feedback or make excuses

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Shared Responsibilities

Workplace Health & Safety A Manager must:

● Display a proactive attitude to promote safety, lead by example and maintain a safe and caring work environment.

● Carry out their roles and responsibilities as detailed in the WHS policy and procedures, and ensure WHS policies and processes are implemented in their areas of control.

● Provide team members under their supervision and control with the necessary information, instruction and training to effectively and safely carry out their jobs.

A Team Member must:

● Demonstrate positive safety behaviours by adhering to, and implementing safety procedures, guidelines and safe work practices, while obeying reasonable instruction aimed at protecting their health and safety while at work.

● Take reasonable care for their own health and safety and that of other people who may be affected by what they do whilst working, and report any incidents or hazards at work to their manager/supervisor immediately.

● Participate with resolving potential hazards and maintain a safe working environment for all people.

● Demonstrate responsibility for the Workplace Health and Safety within the store in order to minimise injury, damage and loss to both individuals and the

Company

Policies & Procedures ● Comply with all San Churro policies & procedures

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Job Types: Part-time, Permanent

Pay: $20.00 – $26.00 per hour

Ability to commute/relocate:

• South Brisbane, QLD 4101: Reliably commute or planning to relocate before starting work (Required)

Licence/Certification:

• Barista Certificate (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person