Duty Manager

**Job Title Reports to**
Duty Manager Store Manager/ Assistant Store Manager

**Department Direct reports**
Operations N/A

**Primary Purpose of the Role**

To support store management in supervising and running shifts, ensuring team members deliver the sweetest experience to every customer.

**Key Accountabilities Measure/ KPI’s**

Customer Service -Contributes to meeting member transactions target
- Service -Promotes order at table
- Product -Supports meeting delivery service rating
- Store presentation -Always delivers the San Churro Experience
- Products made in line with procedures
- Customer area kept clean presentable at all times
- Helps maintain visual merchandising to standard
- Actively promote and act as a brand ambassador

Store Operations -Carry out opening and closing in line with procedures
- Banking -Carry out POS and banking in line with procedures
- Stocktakes -Support with stock management
- Local area -Support in completing stocktakes within timeframes marketing -Actively seek and maintain up-to-date business knowledge
- Health & safety -Support with the execution of promotional and local area marketing activity in line with guidelines
- Assist with filling shifts as required
- Assists with maintaining back of house cleanliness and sanitation, escalating issues as required
- Ensure all health & safety requirements are followed, including food safety standards
- Other reasonable activities, tasks or assignments that may be required

Financial Management -Support in strategies to meet sales targets
- Cost management -Escalate any cash discrepancies over $5 in value
- Sales growth -Seek approval before adding shifts to roster
- Assist with managing labour on shift

People Management -Support management in ensuring team members have completed all
- Training required online training
- Performance -Support with onboarding
- Engagement -Assist with supervising and coordinating the running of shifts

Duty Manager Position Description - May 2023 1
- Provide on the job coaching as required
- Escalate people issues as required

**Our Values Behaviours**

**Strive for Success**We strive for success when we
We play for each other to -Work to our highest potential accomplish the -Positively contribute to team goals extraordinary -Work together and encourage each other
- Celebrate achievements, big and small
We do not strive for success when we
- Accept less than we expect
- Fail to use our initiative
- Think about ourselves instead of the team

**Passion & Pride**We do it with passion and pride when we
We show up with purpose -Show dedication and commitment to our team and heart and pay it forward -Act as a brand ambassador
- Support one another
- Positively influence the culture

We do not do it with passion and pride when we
- Focus on the negatives
- Discourage others
- Take shortcuts in our work
- Are complacent or complain

**Be Adventurous**We are adventurous when we
We embrace change to -Have a go at something new to us reach new heights -Share bold ideas to make us better
- Embrace change and new opportunities
- Display a willingness to learn, grow and be better

We are not adventurous when we
- Stay in our comfort zone
- Don’t speak up
- Act without thoughtful consideration

**Behave with Integrity**We behave with integrity when we
We build strong foundations -Stick to our commitments and act authentically -Are consistent, even when no one is watching
- Act honestly and respectfully to colleagues and customers
- Admit to our mistakes

We do not behave with integrity when we
- Act for our own best interests
- Take credit for others hard work
- Mislead to get a result
- Don’t follow policies and procedures

**Nurture the customer**We nurture the customer when we
We deliver the sweetest -Show we genuinely value each of our customers experience, every time -Reward our loyal customers
- Create picture perfect products
- Take action on feedback and rectify any issues

We do not nurture the customer when we
- Prioritise tasks over customers
- Display a negative attitude or poor body language
- Dismiss customer feedback or make excuses

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**Shared Responsibilities**

Workplace Health & Safety **A Manager must**:

- Display a proactive attitude to promote safety, lead by example and maintain a safe and caring work environment.
- Carry out their roles and responsibilities as detailed in the WHS policy and procedures, and ensure WHS policies and processes are implemented in their areas of control.
- Provide team members under their supervision and control with the necessary information, instruction and training to effectively and safely carry out their jobs.

**A Team Member must**:

- Demonstrate positive safety behaviours by adhering to, and implementing safety procedures, guidelines and safe work practices, while obeying reasonable instruction aimed at protecting their health and safety while at work.
- Take reasonable care for their own health and safety and that of other people who may be affecte