Duty Manager

5 days ago

Northern QLD, Australia Daydream Island Resort Full time $104,000 - $130,878 per year

Daydream Island

Daydream Island Resort & Living Reef is located in the heart of Queensland's Whitsunday Islands and the gateway to the World Heritage-listed Great Barrier Reef.  With stunning views out to the impossibly blue waters of the Whitsundays, it is the perfect place to immerse yourself in the natural beauty of the island.

The island is one of the closest Whitsunday islands to the mainland (Airlie Beach) with spectacular 30-minute ferry ride to work each day.

We are seeking a highly motivated and experienced Duty Manager to join our Front Office team. Reporting directly to the Rooms Division Manager you will provide exceptional service to all our guests.  As a front office professional, you will have the knowledge and experience to guide and assist the front office team to excellence, whilst maintaining the hotels standards.

  • Oversee the daily Front Office operations, including guest arrivals and departures ensuring correct procedures are followed
  • Handle guest enquiries, request, and complaints, with professionalism and care
  • Support other departments in the absence of their managers, ensuring smooth day to day operations across the resort
  • Support and resolve any operational or maintenance issues that may arise during the shift
  • Monitor the daily financial transactions including cash handling and billing
  • Assist in training and developing the team to deliver service excellence

  • Ensure adherence to all resort policies, procedures, and standards to maintain quality at every touchpoint

  • Previous Front Office or Duty Manager experience in a hotel or resort environment

  • Excellent interpersonal and communication skills, with a customer-centric approach
  • Strong leadership skills with ability to drive and lead
  • Exceptional written and verbal communication skills
  • Strong knowledge of resort operations, including Front Office, Housekeeping, F&B, and Guest Services
  • Excellent problem solving abilities with a focus on guest satisfaction
  • Ability to thrive in a fast-paced dynamic environment
  • Working knowledge with OPERA would be an advantage
  • Impeccable grooming and presentation
  • Ability to work a rotating roster including weekends
  • Must be eligible to work in Australia

If this sounds like the perfect opportunity for you, apply now

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