Intake Officer

Intake Officer (Targeted)

Law Enforcement Conduct Commission

Temporary - Up to 12 months (with possibility of extension) | Sydney CBD based | Hybrid working options

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the essential criterion.

 About Us:

The Law Enforcement Conduct Commission (LECC) is an independent body exercising royal commission powers to detect, investigate and expose serious misconduct within the NSW Police Force (NSWPF) and the NSW Crime Commission (NSWCC).  The LECC also independently monitors and reviews the investigation of complaints by the NSWPF and the NSWCC about the conduct of their officers.  In doing so the LECC recognises the primary responsibility of those agencies to investigate and prevent officer misconduct and corruption within those agencies, while providing for oversight of those functions.

The LECC works collaboratively with the NSWPF and the NSWCC to educate and promote the prevention and elimination of officer misconduct, particularly through the identification of systemic issues that are likely to be conducive to the occurrence of officer misconduct and corruption.  The LECC also undertakes independent, real-time monitoring of critical incident investigations undertaken by the NSWPF and can make reports on the conduct of critical incident investigations by the NSWPF.

The LECC plays a key role in strengthening the integrity of law enforcement in NSW.

Find out more about the LECC: 

About the role:

The Intake Officer (IO) plays a vital role in the efficient operation of the Intake and Assessment Team. The IO is responsible for managing all complaints received by the LECC in the first instance. This includes handling telephone calls, enquiries, and complaints, as well as entering them onto the LECC computerised case management system. The IO position requires good communication skills (both written and oral), attention to detail, and the ability to multitask effectively. The IO serves as the initial point of contact for individuals seeking assistance or reporting concerns relating to the NSWPF and NSWCC, making their role crucial in ensuring a prompt response by the LECC.   

A full list of responsibilities can be found in the Role Description.

What you will bring to the role

Our ideal candidate will have:

• Ability to analyse information received via telephone or in writing provided by members of the public, public officials, or other external stakeholders. 

• Ability to research and interrogate information held on database information systems. 

• Demonstrated high level attention to detail skills. 

• Good interpersonal, verbal and written communication skills. 

• Good telephone manner and the proven ability to convey information over the telephone with clarity and patience. 

• Ability to work under pressure and meet deadlines. 

• Knowledge of, or the ability to acquire a good knowledge of the Law Enforcement Conduct Commission Act 2016, and other relevant legislation, policies and procedures.

How to Apply

Please submit your up-to-date resume (maximum 3 pages) and a cover letter (maximum 2 pages) outlining your relevant work experience and answers to the target questions below:

Question 1: Provide an example of a time that you have managed multiple work-related activities with competing deadlines. How did you plan, priorities and coordinate the tasks?

Question 2: Provide an example of a time when you have effectively handled a difficult situation or customer? Describe how you manage the situation?

Question 3: Provide details of your skills and experience in dealing with confidential and / or sensitive information?

Your application will need to be submitted on your candidate file application on I Work for NSW 

Please refer to the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Application closing date: Sunday, 26 October 2025, 11.59pm

Eligibility

To be eligible to apply for this ongoing role you must be an Australian citizen or Permanent Residence.

Security vetting 

A probity assessment to establish reliability, trustworthiness, integrity and suitability of employment. In addition, LECC officers are also required to obtain and retain a commonwealth security clearance. The Intake Officer requires a security clearance at the Baseline level.

Information about recruitment in the NSW Public Sector can be found here: 

If you have any questions about the role, please contact Cassie Tully on or email at

For any technical issues, please contact I Work for NSW support desk from 9:00am to 5:00pm, Monday to Friday. Email: or call

Note: Current or former sworn NSW Police Force and Crime Commission officers are ineligible to apply for roles in the Law Enforcement Conduct Commission.

Our Commitment

• The Law Enforcement Conduct Commission acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise the First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country. Aboriginal and Torres Straight Islander people are encouraged to apply.  
• We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.