Case Officer

7 days ago

Sydney, New South Wales, Australia Central Queensland University Full time $93,409 - $100,602
About this Opportunity
  • Continuing, Full-Time
  • Wellbeing Directorate
  • CQUniversity Sydney, Mackay or Rockhampton
  • Higher Education Worker Level 6
  • Total Remuneration $110,541 to $119,053 pa (including salary of $93,409 to $100,602 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

At CQUniversity, we're committed to fostering a safe, inclusive and respectful environment for our students and staff. As a Case Officer within our Safer Communities team, you'll play a key role in supporting this vision – helping individuals navigate complex safety and wellbeing concerns with care, professionalism and empathy.

In this student-facing role, you'll be the first point of contact for students and staff regarding behavioural concerns and safety-related matters, including issues such as bullying, harassment, discrimination, and family or gender-based violence. Your work will centre around assessing risk, coordinating support, and guiding individuals towards safe and appropriate outcomes.

This is a meaningful opportunity to make a tangible difference in people's lives while contributing to broader wellbeing and prevention initiatives across the university community. Your trauma-informed, culturally sensitive approach will help ensure students feel heard, supported and safe. If you're passionate about making a positive impact and helping others thrive, we encourage you to apply.

Be Rewarded
  • 17% superannuation (with the choice to join an award-winning superfund)
  • 6 weeks annual leave (incl. Christmas and New Year closure)
  • 10 days personal/sick leave, plus 5 days carer's leave
  • 7.25 hours engaged service leave
  • Fantastic professional and career development opportunities
  • Up to 26 weeks (six months) paid parental leave
  • Access to an Employee Assistance Program and Fitness Passport
Position Requirements
  • Experience supporting individuals with psychosocial safety concerns using trauma-informed approaches.
  • Skilled in conducting first response interviews and intake or triage in a client or student service setting.
  • Proven ability to assess and escalate risk, including activating emergency procedures when required.
  • Strong interpersonal skills with a commitment to professional ethics and effective stakeholder communication.
  • Relevant degree and experience, or equivalent combination of education and specialist expertise.
Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday, 16 November 2025

Job Requisition ID: 6257

Contact Details: 

Bryanne Vowles

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity's domestic and international student graduates with post-study work rights are encouraged to apply.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

#HEW6 || #LI-BE1 || #LI-Onsite || Mental Health Support | Therapeutic Support | Holistic Support | Emotional Wellbeing | Community Engagement | Support Services | Development | Pastoral Care | Health Promotion | Educational Counselling | Mental Health Practitioner | Wellbeing Advisor | Psychologist | Social Worker | Crisis Intervention Specialist | Support Worker


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