Trainee ICT Technician
18 hours ago
Job Summary
As a Trainee Technician, you will gain hands-on experience supporting IT infrastructure, troubleshooting hardware and software issues, and learning industry best practices. This is an entry-level role designed to train and develop you into a skilled technician with potential for career growth.
Key Responsibilities
- Provide basic IT support for hardware, software, and networking issues under supervision
- Assist in setup, installation, and maintenance of client systems and devices
- Monitor network and system performance; escalate issues appropriately
- Manage and resolve support tickets using our helpdesk system
- Communicate professionally with clients, gathering necessary information and providing status updates
- Participate in training programs and shadow senior technicians to build technical skills
- Document support activities clearly and accurately
Qualifications
- Basic understanding of IT fundamentals (Windows OS, networking concepts, common applications)
- Strong motivation to learn and grow in the IT support field
- Good communication and customer service skills
- Ability to work collaboratively in a team environment
- Relevant certifications such as CompTIA A+ or Network+ are a plus but not mandatory
- Recent graduates or candidates with some IT coursework or lab experience preferred
What We Offer
- Structured training program and mentorship from experienced technicians
- Opportunity for career advancement within a growing MSP
- Exposure to diverse technologies and client environments
- Supportive and collaborative work culture
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