Client Service Officer

Who is Audika?

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

Responsibilities
We are looking for a passionate and dynamic customer service individual, who loves to help people, to be a Clinic Co-Ordinator - Floater supporting multiple Audika Hearing Clinics around Gold Coast on full time basis Monday to Friday/Saturday) If you are interested in helping our clients improve their hearing and quality of life, keep on reading This is the role for you.
This role covers multiple sites, including but not limited to Helensvale, Arundel, Runaway Bay and Southport. A company car is not provided, so you'll need a full driver's licence and your own reliable vehicle. We reimburse kilometres travelled between locations.

This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers' experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.

You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.

Job Responsibilities:

• Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
• Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
• Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
• Contribute to community engagement, including site visits, promotional activities, and expos.
• Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
• Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
• Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.

You'll be successful in this role if you have:

• Previous administration or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
• Experience working with an older demographic, preferred
• Strong interpersonal communication skills and empathy for clients to support their hearing journey
• Higher School Certificate (HSC) or TAFE Qualification
• Strong computer literacy skills
• Holds driver's license and personal vehicle

What's in it for you:

• Permanent Full Time role (Monday to Friday/Saturday) in an established global organisation
• Performance incentives
• Supportive hearing care team
• Professional development through clear career path and professional training
• MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
• Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
• Employee Assistance Program
• Birthday and Christmas gifts

Our Values:
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust We are Team-players We create innovative solutions We apply a can-do attitude in everything we do.