Operations Coordinator

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible working arrangements to support work-life balance
• Access to our Employee Networks fostering diversity and inclusion
• Supportive leadership and a collaborative team culture
• Discounts on health, travel, and more through our employee benefits program

Make an impact at Serco

As an Operations Coordinator within the ADF Health Services Contract (AHSC) team, you'll provide critical administrative and coordination support to drive performance to the Northern NSW Region. You'll ensure smooth workforce operations by contributing to the optimisation of rosters, compliance, and reporting, whilst bringing strong administrative skills and a confident, professional manner to your daily work.

This role has two focuses: coordinating the workforce and liaising with key stakeholders in your local region, whilst also working as part of the National team servicing the AHSC support line that operates Monday – Sunday.

Working Hours & Roster Pattern

Roster Cycle: 6-week rotating schedule

Possible Daily Start Times (local / AEDT):

• 5:00 am – 1:00 pm (6:00 am – 2:00 pm AEDT)
• 8:00 am – 4:00 pm (9:00 am – 5:00 pm AEDT)
• 2:00 pm – 10:00 pm (3:00 pm – 11:00 pm AEDT)

On-Call & Weekend Work:

• One week every six, you will be on call on Saturday.
• During that same week, you will work Sunday 12:00 pm – 8:00 pm (11:00 am – 7:00 pm AEDT).

As an Operations Coordinator in the AHSC contract, you'll make a positive impact by:

• Managing unplanned leave absences and shift backfill.
• Overseeing the health workforce, including maintaining accurate staff listings.
• Facilitating leave approvals and contract changes.
• Processing locum assignments and coordinate travel/accommodation bookings.
• Coordinating recruitment, onboarding, and offboarding processes for staff.
• Ensuring compliance with mandatory training and readiness requirements.
• Collaborating with payroll to resolve roster-related queries and ensure accuracy.
• Preparing regular and ad hoc reports for internal and client use.
• Supporting the regional leadership team to optimise rosters and manage workforce needs.

Serco is a place for you

To be successful in this role you'll have:

• Australian Citizenship due to clearance requirements.
• Strong attention to detail and exceptional data management skills.
• Excellent organisational skills with the ability to manage competing priorities.
• Strong administrative capability and a confident, professional manner.
• Proficiency in MS Office, with solid Excel skills, and familiarity with tools like Power BI.
• Strong interpersonal and communication skills to build relationships with staff and stakeholders.
• Previous administrative experience, ideally in a 24/7 operational environment.
• Experience in clinical and/or defence environments (highly regarded).

In joining us, you'll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you'll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, technology, and partners to create impactful solutions that address urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability.

By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco.