Marketing and Account Coordinator

Bravura's Commitment and Mission

At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.

As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers.

About The Role

As a Marketing & Account Coordinator, you'll play a key role in supporting our marketing and account management team to deliver high quality, consistent interactions across the client lifecycle.

Working closely with the Senior Manager, Client Experience & Engagement, you'll coordinate initiatives that strengthen client relationships, enhance brand consistency, improve retention and fuel business growth. From campaign execution and event logistics to content creation and stakeholder coordination, this is a varied and hands on role where no two days are the same.

What You'll Do

• Support the delivery of client engagement programs, campaigns, and events that build engagement, trust and loyalty.
• Prepare professional client facing materials such as presentations, templates and onboarding packs.
• Coordinate logistics for industry & client forums, webinars and promotional events from run sheets to RSVPs and post event feedback.
• Draft and coordinate brand aligned content and including updates, FAQs, onboarding materials, bios, templates, presentations, whitepapers and press releases.
• Maintain engagement records, track client satisfaction metrics (including NPS) research and report on client strategy, engagement data, content performance, insights and market trends.
• Support the execution of campaigns including email, digital and content led initiatives
• Collaborate with internal stakeholders across marketing, account management, product, operations and manage clients, prospects/leads and external suppliers to ensure consistent high quality experiences.
• Support account managers with documentation, CRM updates and coordination of meetings.

Unleash your potential

To be successful in this role, your background and experience will include:

• 3+ years experience in B2B marketing, account coordination, client engagement or communications, preferably in financial services.
• Strong organisational and project coordination skills across multiple workstreams.
• Excellent written and verbal communication skills.
• Experience supporting campaigns, engagement programs, client facing forums & event management  (planning, logistics, follow ups) or account management processes.
• Financial acumen including budget tracking
• Familiarity with NPS, CRM systems, and digital tools like LinkedIn, Google Ads & analytics dashboards.
• Proficiency in Microsoft Office with experience in design tools such as Hubspot (preferred), Canva or Figma.
• A self starter with a proactive mindset, attention to detail, time management skills and an ability to build strong internal and external relationships.
• Tertiary qualifications in Marketing, Communications, or Business is preferred.

Working at Bravura

Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development. We value creativity, initiative, and people who take pride in delivering quality outcomes.

• Competitive salary, reward and employee benefits scheme
• 2 paid volunteering days and a range of community based initiatives to get involved in
• Parental (including secondary) leave policy
• A hybrid working environment with flexibility
• Bravura Leave day – to celebrate events that are important to you.
• A friendly, social and supportive global team that thrives on delivery & embraces diversity.
• The chance to make an impact in a growing, client focused organisation.

So, what's next?

We make hiring decisions based on your experience, skills and passion so even if you don't match every listed skill or tick all the boxes, we'd still love to hear from you.

Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.

All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.