Assistant Mobility Advisor

3 days ago

Mount Waverley, Victoria, Australia Grace Worldwide Full time $60,000 - $80,000 per year
  • Competitive salary + Super + Employee Benefits
  • Personal development and potential International career path
  • A work place culture that reflects energy and engagement
  • Variety and diversity of responsibilities
    Flexibility of hours and location

About The Role

An opportunity now exists for a Customer Service Representative to join our team based in Mount Waverley in a globally diverse, challenging and ever-changing environment.

Reporting to the Team Leader World Mobility, you will be responsible for providing extensive support to the Mobility Advisor who manage a caseload of relocating employees and their families. The Associate takes responsibility for the administration duties, system completion and data entry ensuring all internal process and procedures are adhered to, to ensure data integrity and accuracy from beginning to end of service delivery.

Key Tasks & Responsibilities


•Timely & Accurate data entry


•Team Mailbox Management & responding to general queries


•Financial Coding of invoices


•Financial Reconciliations


•Leave coverage for team as required


•Maintain compliance and accuracy in inputting all internal operating systems data in line with the responsibilities of the position.


•Liaise with all third-party suppliers when necessary while acting in the best financial / operational interests of the branch.


•Adhere to procedures for internal and external billing


•Provide assistance in all administration matters as and when required


•Support ad hoc reporting as team and client needs


•Liaising with service partners to ensure the appropriate information is received on a timely basis and to avoid delays.


•Other duties that may be required in the course of assisting the Mobility Advisors in an administrative capacity.

The opportunity will suit someone who has a passion for variety in their role, a constantly changing environment where no 2 days are the same, and someone who wants to be a part of an organisation where opportunities may arise for a career move internationally

About You

It would be ideal if you have professional or personal experience in relocating, but experience in either Admin, Travel or Real Estate are of considerable value and this may present an exciting career transition opportunity. To be considered for this exciting opportunity, you will:

  • Have excellent communication and interpersonal skills to liaise with people at all levels of the business (both internally and externally) with confident verbal and written communication and be able to build rapport with your clients
  • Be highly motivated with a keen eye for detail and able to follow up and finalise tasks
  • Have a proven track record in delivering exceptional customer service in a fast paced environment
  • Love to be super busy and multitask and be able to work well under pressure
  • Have accurate data entry and high attention to detail skills
  • Excellent Microsoft Office skills (including Word, Excel)
    Ability to work as a team player whilst being accountable for your own actions

Whilst previous experience in a similar role is highly regarded, your confident attitude and ability to demonstrate empathy and commitment to exceptional customer service across a culturally diverse customer base will see you secure this role.

This is an excellent opportunity for the right person looking to take their career to the next level

What's In It For You?

  • A competitive salary and superannuation
  • The opportunity of career advancement through mentoring and our formal learning and development program
  • The opportunity to work with a great team in a dynamic fast paced environment
    A fantastic employee reward and recognition program, service awards, as well as market leading/generous employee benefits including a free Perkbox membership, company paid personal development, access to our confidential EAP wellness program, discount financial products, novated lease salary sacrifice and much more

About Crown

Crown Worldwide Group ) operates from over 265 locations in almost 55 countries, providing global mobility services, transportation of household goods and fine arts, departure and destination services, business information storage, high value warehousing, freight forwarding and third-party logistics. established in 1965, the Crown Worldwide Group is a privately held company with global headquarters in Hong Kong.

No agencies please. If we feel the need to use an agency, we will be in touch with one.

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