Product Support Advisor

4 weeks ago

Mount Thorley, Australia Liebherr Group Full time

Join to apply for the Product Support Advisor role at Liebherr Group

1 day ago Be among the first 25 applicants

Join to apply for the Product Support Advisor role at Liebherr Group

Liebherr Mining is seeking experienced
Product Support Advisor to join our team at customer mine sites at Mt Arthur South.
In this role, you'll provide field and technical support to our customers, ensuring their Liebherr excavators operate at peak performance. You'll be a problem-solver, a skilled technician, and a trusted advisor, collaborating with customers and colleagues to keep their operations running smoothly.

Key Responsibilities

  • Diagnose and repair electrical, mechanical, and hydraulic faults on Liebherr excavators (various models including R9350, R9400, R996/B & R9800)
  • Assist with major and minor services to site machines.
  • Manage warranty jobs and support with site claim submissions.
  • Conduct machine health assessments and generate comprehensive reports.
  • Maintain accurate documentation (timesheets, maintenance requests, site-specific reports).
  • Promote Liebherr as a solutions provider, exceeding customer expectations.
  • Ensure clear communication with customers, & internal stakeholders, keeping them informed of all relevant information.
  • Collaborate effectively with supervisors and tradespeople.
  • Coach and mentor Liebherr and customer technicians.

About You
  • Trade Qualified - Certificate III in Mobile Plant Technology (AUR31220-01) or equivalent.
  • Demonstrated experience and expertise with Liebherr excavators or similar equipment is highly regarded.
  • Exceptional diagnostic and fault-finding skills.
  • Strong customer support experience.
  • Excellent communication and interpersonal skills.
  • Self-motivated with a commitment to quality execution.
  • A current driver's license.

Additional Qualifications (Highly Regarded):
  • Additional Low Voltage Training
  • MDG25 certification
  • Working at Heights certification
  • Certificate IV Engineering (Fluid Power)

Benefits
At Liebherr-Australia, we're committed to looking after you, with some great benefits including:
  • A culture of reward, recognition and celebration
  • Paid Parental Leave | Bonus Leave | Purchase Leave | Early Access to LSL
  • Corporate Health Insurance | Novated Lease | Travel Club
  • Liebherr One Hub – Employee discount portal for great savings
  • Financial stability | annual reviews | service & manager rewards | career progression
  • Training programs and opportunities to ensure your continued growth
  • Soft skills and Leadership training programs

Diversity, Inclusion and Culture
Diversity and inclusion sit at the heart of the Liebherr Group's Core Values. We are committed to building a workforce that is representative of the communities in which we live, work, and operate. Our culture thrives on mutual respect, teamwork, and diversity of thought in the workplace.
We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

How To Apply
Follow the Apply links.

Include a cover letter detailing why you are well suited to this role
Enquires to Brooke McAlister, Brooke.McAlister@liebherr.com.
Applications close
18 July 2025
Candidates are advised that interviews may commence before closing date.
No agencies or third parties please.

One Passion. Many Opportunities.

The Company
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

Location
Liebherr-Australia Pty. Ltd.
Mt Thorley
Australia (AU)

Contact
Jennine Williams
jennine.williams@liebherr.comSeniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionBusiness Development and Sales
  • IndustriesIndustrial Machinery Manufacturing

Referrals increase your chances of interviewing at Liebherr Group by 2x

Get notified about new Product Advisor jobs in Mount Thorley, New South Wales, Australia.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Product Support Advisor

    1 week ago

    Mount Thorley, New South Wales, Australia Liebherr Australia Pty Ltd Full time $80,000 - $120,000 per year

    Liebherr Mining is seeking an experienced Product Support Advisor to join our team at Mangoola. DIDO 4 days a week with your own Ute Ideal for those living local to Muswellbrook area or able to DIDO.In this role, you'll provide field and technical support to our customers, ensuring their Liebherr excavators operate at peak performance. You'll be a...

  • Product Health Specialist

    3 days ago

    Mount Thorley, Australia WesTrac Full time

    At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to...

  • (High Salary) Product Health Specialist

    2 weeks ago

    Mount Thorley, Australia WesTrac Full time

    At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac’s own in house RTO - 50737, access to your own guided learning platform and a range of pathways...

  • Mining Support Representative

    2 weeks ago

    Mount Thorley, Australia WesTrac Full time $90,000 - $120,000 per year

    Posted Date: 27 Aug 2025Location:Mt Thorley, NSW, AU, 2322At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own...

  • Mining Support Representative

    2 weeks ago

    Mount Thorley, Australia WesTrac Full time

    Posted Date: 27 Oct 2024- Location: Mt Thorley, NSW, AU, 2322**_At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access...

  • Warehouse Support Representative

    2 weeks ago

    Mount Thorley, Australia Komatsu Full time

    **The Opportunity** We have an opportunity for a Warehouse Support Representative Team Leader to join the Warehousing team at our Mt Thorley branch. As the Team Leader you’ll be responsible for the efficient day-to-day control and operation of the warehouse, receipt and despatch functions, invoicing function, parts interpreting, invoicing and component...

  • Customer Service Advisor

    1 week ago

    Mount Isa, Australia Department of Transport and Main Roads Full time $60,000 - $90,000 per year

    Former Customer Services Branch -TMRThis position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position. ...

  • Customer Advisor

    7 days ago

    Mount Gambier, South Australia NAB Full time $60,000 - $80,000 per year

    Branch Customer Advisor – BankingAre empowered to make a positive difference for customers and communitiesGiven the opportunity to learn, grow and achieve.Deliver a seamless, consistent, and tailored customer experience every dayOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset...

  • Personal Banking Advisor

    4 days ago

    Mount Lawley, Australia Westpac Full time

    **Join our diverse and growing team at Westpac Mount Lawley**: - **Be someone our customers can count on**: - **Permanent Full Time role** **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their...

  • Service Advisor

    2 weeks ago

    Mount Gravatt, Australia Keema Automotive Group Full time

    **Automotive Service Advisors - Join Keema’s Award-Winning Team!** **Springwood & Mount Gravatt | Full-Time | Automotive** **✔ Uncapped Commissions | ✔ 9-Day Fortnight | ✔ Career Growth & Training** **Drive your career forward with Keema Automotive Group - proudly serving Queensland’s motoring needs for over 65 years.** We’re a...