Administration Manager

Wollongong Private Hospital
is seeking an experienced and motivated
Administration Team Leader
to join our Administration team. This is a key leadership role, responsible for supporting and guiding a dedicated group of administrative professionals across the hospital, including front office, reception, wards, day units, and theatres.

Reporting to the Administration Manager, you will ensure the efficient delivery of day-to-day operations, drive continuous improvement, and uphold the highest standards of customer service and administrative excellence.

This position offers an excellent opportunity for a strong leader with proven administrative experience, exceptional communication skills, and a collaborative approach to team management.

What You Will Do
As the Administration Manager, you will play a key role in ensuring the smooth and efficient operation of administrative services across the hospital.

Your responsibilities will include:

• Leading, mentoring, and supporting administrative staff across various departments.
• Providing hands-on assistance in frontline admin roles when needed.
• Acting as a subject matter expert in hospital administration systems and processes.
• Assisting with recruitment, onboarding, and ongoing training and development of staff.
• Preparing and managing rosters, coordinating leave coverage, and ensuring optimal resourcing.
• Overseeing key administrative functions including banking, cash handling, and accounts payable/receivable.
• Ensuring timely and accurate billing processes and documentation to meet revenue cycle KPIs.
• Maintaining high standards of customer service, professionalism, and confidentiality.
• Fostering a supportive, team-focused culture that promotes collaboration and accountability.
• Working closely with the Administration Manager to drive continuous improvement and operational efficiency.

About You
You are a proactive and people-focused leader with a passion for operational excellence and exceptional customer service. Known for your strong communication skills and attention to detail, you thrive in dynamic environments and are confident managing competing priorities.

You will also bring:

• Proven experience managing a team, ideally in a healthcare or hospital setting.
• Demonstrated success in coordinating rosters and overseeing large workgroups.
• Strong understanding of KPIs, budget management, and performance reporting.
• Experience monitoring and achieving administration-specific performance metrics.
• A flexible and adaptable approach with a willingness to learn and grow.
• Understanding of health fund contracts and their administrative requirements.
• A commitment to delivering high-quality outcomes for patients, staff, and stakeholders.
• Knowledge of medical terminology.
• Experience using Meditech or similar patient administration software (highly regarded).

What's in it for you?

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
• Discounts:  Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

About Us
Our hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ' People Caring for People' since 1964.

Requirements

• Must provide aNational Police Check conducted within the previous 12 months
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Jess Duffy via email:

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available