Service Coordinator

• Successful, Australian owned and operated company
• Coordinate, schedule and monitor a team of skilled technicians to repair and maintain technical amusement/arcade game machines.

Employment Type: Full-Time

Are you an experienced Service Coordinator in a technical service organisation with strong scheduling, monitoring and communication skills? An exciting opportunity to leverage your experience and skills to support the service division within an amusement equipment industry leader.

About the Business

Australia's leading distributor of coin-operated and arcade games, Zax Amusements is an Australian family-owned business with over 35 years of industry leadership. Known for innovation and customer focus, we supply world-class machines to entertainment venues nationwide. Our culture blends professionalism with a close-knit, supportive team environment.

Why Join Us

· Be part of a dynamic industry with cutting-edge products.

· Work alongside experienced professionals in a collaborative team.

· Influence and improve supply chain processes in a growing business.

· Enjoy a stable, full-time role in our new Springvale head office.

About the Role

As a Service Coordinator, you will be the central point of contact for scheduling, communication, and coordination across our service operations. Reporting into the Service Manager, you'll manage daily workflows, support technicians in the field, and ensure that every job runs efficiently from start to finish.

Key Responsibilities

• Daily Scheduling: Plan and coordinate service tasks, field work, and repairs to optimise productivity.
• Customer Connection: Build strong relationships with customers via phone & email providing timely updates and support.
• Stakeholder Communication: Liaise with internal teams and external partners to ensure seamless service delivery.
• Parts Coordination: Organise and track parts required for jobs, ensuring availability, timely delivery and accuracy of consumption & billing.
• Software Management: Utilise job scheduling software to manage tasks and monitor progress (MYOB EXO ERP, Time Trak).
• Documentation: Prepare and maintain accurate records using Microsoft Word, Excel, and Outlook at an intermediate level.
• Service billing/invoicing

What We're Looking For

• Highly Organised: Exceptional ability to prioritise and manage multiple tasks in a fast-paced environment.
• Tech-Savvy: Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience: Previous experience with job scheduling software and service coordination.
• Communication Skills: Strong verbal and written communication skills for engaging customers and stakeholders.
• Problem-Solver: Ability to think on your feet and resolve issues quickly and effectively.
• Customer Focused: A genuine commitment to delivering outstanding service experiences.

Ready to take the next step?

Apply now and help us keep the fun rolling at Zax Amusements

Selection Criteria

You will need to tick the list below to be successful in this role:

• Experience in scheduling and coordinating service technicians in the electrical and mechanical field for both internal and external jobs in order of importance, for smooth day to day, and weekly operations.
• Strong written and verbal communication skills.
• Citizen or permanent resident of Australian
• Driver's license (Class C- car)

Job Type: Full-time

Pay: $60,000.00 – $85,000.00 per year

Experience:

• Service Coordination: 2 years (Required)
• ERP or Scheduling Software: 2 years (Preferred)

Language:

• Excellent English - verbal and written (Required)

Licence/Certification:

• Full Driver Licence (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person