Service Coordinator

2 days ago

Springvale South, Victoria, Australia Adaptalift group Full time $60,000 - $80,000 per year
  • Flexible hybrid work - 3 days in office, 2 days WFH after probation
  • Australian Owned & Operated Company
  • Retail, fuel & grocery discounts + wellbeing and milestone celebrations

About Us:

As one of Australia's largest and fastest-growing materials handling hire and sales companies, Adaptalift Group has over 40 years of heritage as a proudly family-owned and operated business. Employing more than 600 people across Australia, our team members enjoy making a real difference for our customers as part of a dynamic, values-led organisation where safety is at the forefront of everything we do.

Our Operations Support team is growing, and we have a key opportunity for a Service Coordinator to join our National Operations team based in Springvale. This important role supports our national product and service delivery by coordinating mechanical services, repairs, and product support for customers in a fast-paced, dynamic environment.

What You Will Be Doing Day-to-Day:

  • Coordinate preventative maintenance, breakdowns, repairs, and scheduled inspections
  • Prepare and convert service and repair quotations, including parts interpretation and labour estimation
  • Provide regular, proactive updates to customers on the status of their repairs and quotations
  • Follow up and negotiate positive outcomes that drive maintenance and service growth
  • Collaborate with internal teams to ensure timely and efficient service delivery
  • Enjoy a role with plenty of variety – no two days are the same

What's in it for You:

  • Flexible hybrid work arrangement after probation – work 3 days in the office and 2 days from home
  • Opportunity to grow your career in a national support role
  • Stable, full-time position within a respected Australian company
  • A supportive, collaborative team environment
  • Retail, fuel & grocery discounts + employee milestone celebrations
  • Wellbeing support and employee celebrations

What We're Looking For:

  • Experience in a customer-focused, maintenance scheduling or service coordination role
  • Background in a dealership or similar environment is advantageous
  • Strong decision-making and prioritisation skills to deliver excellent customer service
  • Proficient in MS Office Suite with strong administrative skills
  • A confident communicator who enjoys working in a fast-paced, team-oriented environment

Applications:

If you're ready to take the next step in your career and join a team that values collaboration, innovation, and service excellence, we'd love to hear from you. Click APPLY NOW to submit your application.

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