Service Coordinator

4 days ago

Melbourne VIC, Australia Modus Projects Pty Ltd Full time

The Opportunity

We have an exciting opportunity for a highly motivated Service Coordinators to join our Operations team based in our Melbourne CBD Office. Possessing excellent attention to detail and the ability to adapt to our fast-paced environment, you will be responsible for the management, coordination and delivery of all preventative and reactive facilities maintenance works to our range of clients nation-wide. This opportunity will suit someone who is looking to be part of a fast-growing company and develop into an integral person within Modus.

Key Responsibilities

  • Coordinate and manage the delivery of facilities maintenance services for one of our well known commercial clients
  • Manage facilities maintenance services, which encompasses HVAC, electrical, plumbing, carpentry, ad hoc support and all related admin services
  • Monitor, control and manage work orders and job requests to meet customer expectations and internal KPI's
  • Respond to reported maintenance issues and coordinate efficient and effective responses
  • Build effective working relationships with our regular contractors and Modus technicians
  • Maintain strong customer relationships through regular meetings and communications
  • Receive and manage incoming calls accordingly
  • Maintain and manage accurate data in the Modus database; TSM
  • Compile client reports and distribute to key stakeholders

Skills and Experience

  • Proven experience in a similar role within facilities maintenance, property, real estate, logistics or similar
  • Strong knowledge of facilities services, maintenance processes, and best practices
  • Exceptional communication skills with the ability to foster positive client relationships
  • Outstanding organisational and time management abilities, with the capacity to manage multiple tasks effectively.
  • Friendly and sociable personality
  • Quick learner
  • Keen attention to detail and a commitment to maintaining high standards of service delivery.
  • Intermediate computer skills (MS Word, MS Excel)
  • Proven experience meeting & exceeding KPI's

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