Service and Warranty Coordinator

1 day ago

Sanctuary Cove Queensland Australia Gallery Group Full time $60,000 - $90,000 per year

About us

Gallery is redefining the future of communities—not just through innovative home building, but by creating vibrant spaces where people truly thrive. As one of the fastest-growing companies in the industry, Gallery Group is proud to now be the 6th largest building company in Queensland. We are a forward-thinking organisation driven by quality, creativity, and a commitment to continuous improvement. At Gallery, we foster a dynamic environment where innovation is celebrated, and every project brings us closer to shaping a brighter, more connected future.

The Role:

As the Service and Warranty Coordinator, you will play a vital role in the Construction Administration team ensuring the smooth operation of maintenance and repair services within our properties. You will be responsible for coordinating and scheduling all maintenance tasks, managing communications with contractors and our maintenance technician, and ensuring that work is completed to the highest standard.

Key Responsibilities:


• Provide excellent customer service to both the Gallery Real Estate team and external clients.


• Coordinate all maintenance tasks, including scheduling and liaising with contractors and our maintenance technician.


• Assess the moving parts involved in repair works and effectively manage them.


• Maintain accurate records of job tasks and updates within Onsite Companion software.


• Manage incoming email inquiries and phone calls, directing them as needed.


• Follow up to ensure all tasks are completed on time and meet quality standards.


• Prioritise workloads and demonstrate flexibility in meeting deadlines.


• Assist with general office tasks as directed by the Construction Administration Manager.

What We're Looking For:


• Previous experience in a building or trade-related field is highly desirable.


• Excellent communication skills, both written and verbal.


• Good organisational and time-management skills.


• Basic computer literacy; knowledge of Onsite Companion software is a plus.


• A motivated, team-oriented individual with a positive, can-do attitude.


• Ability to multitask, prioritise workloads, and remain flexible under pressure.

Why Join Us?


• Opportunity to be part of a collaborative, high-performing team.


• Career development opportunities in a dynamic real estate environment.


• Positive workplace culture with a focus on both professional and personal growth.


• Competitive salary and benefits package.

How to Apply:

If you have the necessary experience and skills to excel in a fast-paced role within the residential construction industry, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and why you'd be a great addition to Gallery Group.

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