Service and Warranty Manager

6 days ago

Australia Metricon Full time

Overview

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Incredible opportunity to work within our high performing Service & Warranty team based at the stylish Metricon Geelong office with travel to Ballarat and Warrnambool as needed.

“WOW” is all we can say about our Geelong purpose-built selection studio and workplace on Fyans. If you haven’t already seen this Office, open this link – https://www.metricon.com.au/home-truths/cutting-the-ribbon-on-our-new-home-building-hub-in-geelong

Responsibilities

- Manage weekly workflow meetings with scheduler and team leader to track each item and job, to drive job closures and output for the team

- Proactively Plan and Review Schedulers jobs are in line with Targets as provided

- Act as coach by encouraging, supporting, and mentoring the team

- Provide the motivation to focus the team and meet customer service objectives

- Ensure New Home Service/Warranty Inspections are being booked in and set

- Follow up suppliers and ensure they have scheduled appointments with customers; and

- Provide support to the Construction Team if required and as directed by the Area Building Manager.

- Manage the Regional West Quality Assurance Team; and

- Manage the Service and Warranty budget and spend.

Benefits

- State-of-the-art Geelong facility is a significant investment designed to support our Metricon people and love coming to work

- Be supported by a management team that has a culture where you matter

- No two days are the same in this role

- Our people are what makes us Australia’s leading home builder; and

- Attractive housing discounts on our award-winning homes.

Qualifications

- Diploma in Building Construction is desirable, a Degree in an equivalent course is an added advantage

- Prior experience in leading a team is highly desirable

- Reasonable trade background is an advantage

- Working knowledge of construction processes and details

- Working knowledge of contracts and plan

- Previous customer service and customer escalation experience

- Competent Microsoft Office suite computer skills, particularly in Word Documents

- Working knowledge of current Standards and Tolerances relevant to the home building industry, and any other industry publications; and

- A GREAT ATTITUDE

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now This role requires a national police check and medical to be undertaken by the successful applicant prior to commencing.

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