Customer Service Representative

WHY join Schindler?

At Schindler, we are all about our culture We focus on supporting our employees to meet their full potential through careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.

About the role:

An opportunity has arisen for a Customer Service Representative, with a genuine enthusiasm for excellence in customer service to join our organisation based in our National Call Centre in Alexandria. Reporting to a supporting and experienced Customer Service Manager, the primary function of this role is to receive service requests from customers and to dispatch these requests to our highly trained technicians, accordingly. 

What's in it for you:

• $73, Salary with Loading)
• 7am to 3pm 
• Tuesday to Saturday
• 12% Super
• 5% Annual Bonus
• Excellent opportunity for you to expand your experience at world world-leading Lift company
• Permanent full-time role
• A work/life balance organisation - culture-first approach
• A great learning environment with a local and global team
• Access to the Employee benefits discount scheme
• A wide variety of social activities – even a day off for your birthday
• Brand new purpose-built office in Alexandria with onsite parking or 4-minute walk from Mascot Station

Key Accountabilities:

• Taking inbound calls and break down requests
• Logging and dispatching service calls to technicians
• Providing customers with accurate and timely information regarding job progression
• Following and implementing our internal escalation processes to ensure jobs are dispatched in a timely manner

What we are looking for:

• Experience in a customer service position
• Excellent interpersonal skills and customer service etiquette
• Outstanding communication skills, both verbal and written
• Intermediate MS Office Suite skills
• Strong keyboard skills with excellent attention to detail
• Ability to solve problems and decision making
• An ability to maintain composure under pressure in a demanding environment

About Schindler:

Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 64,000 employees worldwide. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,200 employees who design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people.

HOW to apply:

We are constantly looking for passionate and enthusiastic people with the energy and drive to build relationships and networks. At Schindler you will find a highly motivated and engaged working environment that lets you grow as an individual and allows you to plan your career.

If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, click on the "" button and complete our online application form.  

If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying.

We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.