Customer Service Representative

5 hours ago

Sydney, New South Wales, Australia Lending Association Group Holdings Pty Full time $45,000 - $65,000 per year

About us

Lending Association Group is a nationally renowned Financial Services business with over 10 years experience partnering with customers to deliver personalised finance solutions as well as developing secure wealth optimisation plans. We are built on the foundation of having our customers' best interests at heart and helping them build and protect their finances.

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction within the lending industry. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer complaints and issues in a satisfactory manner
  • Provide product and service information to customers
  • Process orders, returns, and exchanges
  • Maintain accurate customer records and documentation
  • Collaborate with other departments to ensure customer satisfaction
  • Continuously improve customer service skills and knowledge of products and services

Key Success Factors

  • 1-2 years of customer service experience
  • Excellent communication skills, both verbal and written
  • Strong problem-solving skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office and other relevant software
  • Ability to multitask and prioritise tasks effectively

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