Head of Sales Operations

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us

About The Role
As Head of Sales Operations, you'll lead the strategy and execution that drives sales effectiveness, operational discipline, and performance across all customer segments. Reporting to the Commercial Operations General Manager, you'll design and implement processes, programs, and governance frameworks that enable the sales organisation to deliver revenue targets efficiently and predictably.

This role acts as the central link between Finance, Segment GTM, and Sales teams, ensuring alignment on targets, incentives, and execution rhythm.

Key Responsibilities
As the Head of Sales Operations you will work within a dynamic business, so adaptability and resilience are essential.

Your role responsibilities will include:

• Sales Governance & Rhythm of Business: Establish and manage consistent sales operating cadences that drive accountability and insight.
• Planning & Performance Management: oversea forecasting, capacity, productivity analysis to guide sales planning and resource allocation
• Commission & Target Setting: lead annual and in year design of sales
• Commission schemes and target allocation in partnership with Finance and HR
• Enablement & Sales Methodology: Drive adoption of consistent sales methodologies, GTM play execution and capability uplift across direct and indirect sales teams
• Bid & Deal Governance: Oversea the bid management team to ensure disciplined, compliant and commercial sound deal execution
• Sales Program Execution: Lead delivery of major sales transformation and productivity programs aligned to strategic growth priorities
• Data -Driven Insights: Partner with Churn & Analytics team to measure sales performance, identify gaps and inform decision making
• Cross Functional Alignment : Services as the key interface with Finance, HR. Marketing and the Segment GTM to ensure alignment of sales processes, targets and performance metrics
• Leadership & Team Development: Build, lead and develop high performing sales operations team that drive efficiency, accountability and continuous improvement

What You'll Bring
The following knowledge, experience, capabilities, qualifications, and attributes are required to be successful in the role.

Experience:

• 10+ years in Sales Operations, Commercial Excellence or Business Performance roles within Telco & ICT
• Proven success leading multi - disciplinary sales operations teams (planning, enablement, incentives, bid, programs)
• Track record of improving forecast accuracy, sales productivity and revenue governance
• Experience collaborating with Finance, HR and Strategy teams to align targets and performance outcomes
• Strong experience leading through transformation

Key Skills

• Strategic Leadership: Expert
• Commercial Acumen: Expert
• Sales Process Knowledge: Expert
• Program & Change Management: Expert
• Stakeholder Management & Ability to Influence: Expert
• Analytical Mindset: Expert
• Team Development: Expert
• Proficiency in Salesforce, reporting/B tools: Expert

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it's personal. We're crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people's lives.

With us, you'll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us
As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?
If you like the sound of this role and think you'd do a great job, but are worried you don't tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they're not 100% qualified for, but just as likely to succeed at them

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.