Head of Marketing and Communications

MacKillop Family Services is seeking a Head of Marketing and Communications to lead our national communications function and elevate the visibility of our life changing work across Australia. As a values driven organisation with a proud history dating back to 1997, MacKillop provides compassionate care and support to vulnerable young people and families through programs in early intervention, education, disability services, and out of home care. With over 2,200 staff across 50+ sites, we are united by a shared commitment to social justice, trauma informed practice, and cultural safety.

About the Role

As Head of Marketing and Communications, you'll lead MacKillop Family Services' strategic marketing, digital, and corporate communications agenda. Reporting to the Director, Community Engagement, you'll manage a team of specialists to build brand awareness, support the organisation's 2020–2027 Strategic Plan, and deliver impactful, values aligned content across internal and external channels. You'll oversee media relations, executive communications, digital strategy, and internal engagement, while driving best practice and brand consistency across the organisation.

Key Responsibilities

• Develop and implement a multi-year marketing and communications strategy aligned with organisational priorities.
• Lead and mentor a team of communications professionals, fostering a culture of excellence and collaboration.
• Provide strategic advice to internal stakeholders and executive leaders on communications, media, and issues management.
• Oversee brand management across MacKillop and its sub-brands, ensuring consistency and alignment with our values.
• Manage internal communications channels, including the intranet and executive messaging.
• Drive digital engagement through social media, web, and content strategy.
• Represent MacKillop on sector committees and build strong relationships with external partners.

About You

You are a strategic thinker and collaborative leader with:

• 10+ years' experience in senior communications roles, including team leadership.
• Tertiary qualifications in communications, marketing, or a related field.
• Proven success in developing and executing integrated marketing and communications strategies.
• Strong interpersonal and stakeholder engagement skills.
• A passion for storytelling and social impact.
• Experience in the community services sector (highly desirable).

Please address the full Key Selection Criteria outlined in the PD as part of your application.

For a full position listing, please click APPLY. The Position Description is available for review at the bottom of the page.

For more information, please contact:

Sam Patterson at

Our offer:

• Salary packaging – We can help you to maximise your salary packaging up to$18,550 per year, which allows you to reduce the amount of tax you pay.
• Paid Training - Industry specific training including Therapeutic Crisis Intervention (TCI), Sanctuary and Cultural Awareness training.
• Fitness Passport - Which is a discounted workplace health and fitness program available to you and your family. For a fraction of the price of a regular gym membership.
• Employee Assistance Program - Free access to a wide range of options with all aspects of life such as social, financial, physical, mental health by providing counselling and coaching supporting relating both to your circumstance, even including health advice from qualified nutritionists.
• Supportive Environment - Monthly supportive meetings with your direct manager.
• Sanctuary Organisation - MacKillop's work is underpinned by the Sanctuary Model, an evidence-supported, whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal.

You must have a:

• Valid and current Driver's Licence;
• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;

Our Commitment

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person's ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age. It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.