Customer Service Officer

2 weeks ago

QLD Brisbane Southside, Australia Hays Full time $104,000 - $130,878 per year
Your New Company
Hays is partnering with a freight and logistics company known for delivering reliable, efficient, and customer-focused transport solutions across Australia. They are seeking 2 experienced Customer Service Officers for their two offices in Brisbane. One in Underwood and the other in Redbank plains. If the role below interests you, please call or email me today
Your New Role
This is a front-line customer service position where you'll be the first point of contact for clients, helping resolve enquiries and service anomalies across multiple communication channels. You'll play a key role in maintaining customer satisfaction, supporting internal teams, and ensuring service quality remains high.
  • Managing customer enquiries via phone, email, chat, and webforms with a focus on first-touch resolution
  • Delivering clear, professional written and verbal communication
  • Investigating and reporting consignment anomalies using internal CRM systems
  • Collaborating with internal teams to share insights and improve service delivery
  • Supporting new staff through on-the-job training and knowledge sharing
  • Building strong relationships with customers to promote retention and satisfaction
What You'll Need to Succeed
To thrive in this role, you'll bring a blend of customer service expertise, technical proficiency, and a proactive mindset. You'll be someone who enjoys solving problems and takes pride in delivering high-quality support
  • –3 years' experience in a customer service role/call centre role
  • Strong written and verbal communication skills
  • Strong Proficiency across multiple computer systems
  • Excellent time management and organisational skills
  • Experience in freight, logistics, or transport desirable
  • Have a C class driving licence
  • Ability to conduct a Drug & Alcohol screening and police check
What You'll Get in Return
  • Temporary contract during the busy period with an ASAP Start | estimated to end Jan.
  • Exposure to a fast-paced, evolving industry with real impact
  • Full-time hours: 8am -4pm or 9am–5pm option
  • Hourly rate of $37/hr Superannuation
  • Free parking on site at both locations
  • Available to start ASAP
What you need to do now
If you're interested in hearing more, click 'apply now' to forward an up-to-date copy of your CV to , or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

LHS 297508 # Rearne Hughes

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