Customer Service Officer

3 days ago

Woolloongabba QLD, Australia iPlay Australia Group Full time $50,000 - $60,000 per year

HOW TO APPLY: Submit your resume and a genuine cover letter about why you want the role at iPlay (not a generic copy and paste about you profile).

Want a job where FUN is part of your job description?

iPlay Australia is a fast-growing leader in the Out-of-Home Entertainment industry, delivering high-energy fun across 25+ venues nationwide — including arcades, bowling, go-karting, and adventure attractions. Our Support Office Contact Centre is the heartbeat of the guest journey, ensuring every booking runs smoothly and every customer experience starts with a bang

Proudly family-owned and independent, we put people first — offering great value, exciting multi-attraction venues, and inclusive fun for all ages and play styles. At iPlay, it's all about creating memorable moments through connection, competition, and good times under one roof.

About the Role

You'll be right in the thick of the action, working in our buzzing contact centre like a pro — handling calls, messages, bookings, and the odd curveball with ease. From smooth chats to sharp record-keeping, you're the master of making things happen. You'll fuel fun sales campaigns, upsell like a champ, and lock in bookings without a hitch. Most importantly, you'll turn every customer interaction into a win, keeping things fast, fun, and full of good vibes — just the way we like it This is a fast-paced, team-focused role based in Woolloongabba, working alongside other Sales & Service team and reporting to the Team Lead.

Key Responsibilities

  • Handle inbound/outbound calls and online enquiries, promoting bookings and following up on sales leads.
  • Manage bookings accurately, including confirmations, modifications, and coordinating extras like catering.
  • Follow up post-event for feedback and escalate issues professionally.
  • Monitor and respond to social media comments, managing content per brand guidelines.
  • Provide clear, friendly customer service, resolving complaints with empathy.
  • Prepare invoices, communicate payment deadlines, and assist with finance queries.

What We're Looking For

  • At least 6 months of customer service or hospitality experience (retail, hospo, call centre or similar). Extra points if you have experience working in family entertainment centres.
  • Strong communication skills with a friendly, solutions-focused approach
  • Good computer and typing skills with the ability to multitask
  • Positive attitude, calm under pressure, and enjoys working in a small, vibrant team
  • Flexible to work across a rotating roster (weekdays and weekends)

What's in It for You

  • Based in our Woolloongabba Head Office (close to transport, cafés, and amenities)
  • Supportive, team-first environment where fun is at the heart of what we do
  • Staff discounts, incentive programs, and opportunities to progress into leadership roles as we grow
  • A full-time, permanent role in a growing national company
  • Real career growth opportunities as we continue to expand nationwide
  • A workplace where laughs, energy, and teamwork are as important as KPIs

HOW TO APPLY: Submit your resume and a genuine cover letter about why you want the role at iPlay (not a generic copy and paste about you profile).

Job Type: Full-time

Pay: $50,000.00 per year

Application Question(s):

  • Do you have experience in a sales role?
  • How many years' experience do you have as a Customer Service Representative?
  • Have you worked in a call centre before?
  • How much notice are you required to give your current employer?
  • Do you have a current Police Check (National Police Certificate) for employment?

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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