Service Coordinator

2 weeks ago

Northern QLD, Australia ABS Service Solutions Full time $60,000 - $80,000 per year

About the business:

ABS Service Solutions is a locally family owned business with over 30 years' experience in Electrical, Refrigeration, Air-conditioning and Food Service industries. We pride ourselves, on our honest trustworthy approach, high level of integrity and quality customer service.

About the Role:

We require a dynamic customer-oriented Service Coordinator to join our professional team. In this role, you will manage a range of customer and field technician requirements, for the day to day delivery of repair, service and maintenance activities. The flexible role is ideally suited for the proactive professional, capable of working under pressure in a fast-paced environment. The successful applicant will be a team player with an approachable, professional and confident personality possessing the ability to develop strong relationships with Staff, Clients and Partners.

Your day will be both busy and varied with duties including but not limited to:

  • Liaising with field service technicians & external clients
  • Prioritising service calls to meet response times
  • Providing schedules for workshop and field technicians
  • Ensure parts are on hand to meet supply requirements
  • Managing workflow processes, from job card to invoice.
  • Organizing timely Breakdown and Repair response and technical actions
  • Ensuring acceptable work relations and standards are maintained

The Person:

  • Previous experience as a service coordinator
  • Excellent time management and organisational skills
  • Technical/Mechanical background
  • Ability to prioritise
  • Good communication skills both verbal and written
  • Excellent Customer service skills
  • High level of computer skills
  • Skilled trades looking to come off the tools will be considered

The Ideal Candidate:

The ideal candidate will have previous experience in administration, customer service and people management, be confident in coordinating customers and technicians, have the ability to innovate, implement, communicate and manage.

Skills and Experience:

  • Proven experience as an all-round performer
  • Supervisory experience
  • Administrative experience
  • Customer service skills
  • Extremely organised and self-managed
  • Possess a strong ability to multitask
  • Strong written/verbal communication skills
  • Excellent attention to detail
  • Ability to prioritise and work to deadlines
  • A strong communicator with can-do attitude

A rewarding role where you will become a permanent valued member of the ABS team, with the opportunity to self-manage and access essential support from hard-working, dynamic and down to earth colleagues, as you progress along your new future path.

If you believe that you have the experience and skills it takes to perform this role, and it sounds like the perfect next step for you .... Please apply NOW with your resume and covering letter.

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