Level 2 Support Analyst

3 days ago


Sydney, New South Wales, Australia CareCone Group Full time $90,000 - $120,000 per year

Role: Level 2 Support Analyst - Telecom

Location: Sydney

Fulltime (Permanent)

Job Summary

  • We are seeking a highly skilled Support Analyst with extensive experience in application support and troubleshooting, particularly within the Telecom OSS (Operations Support System) domain.
  • The ideal candidate will possess a strong background in Linux and Unix environments, middleware technologies, and ITIL practices. This role requires a proactive approach to investigating and resolving production issues, ensuring optimal system performance and reliability.

Responsibilities

  • Provide Level 2 support for OSS applications, ensuring timely resolution of incidents and service requests.
  • Lead troubleshooting efforts for production issues, utilizing strong analytical and problem solving skills.
  • Collaborate with cross functional teams to identify root causes and implement effective solutions.
  • Maintain documentation of support processes, incident resolutions, and system configurations.
  • Participate in change management processes, ensuring minimal disruption to services.
  • Conduct regular system health checks and performance monitoring to pre-emptively address potential issues.
  • Provide training and mentorship to junior support staff as needed.

Mandatory Skills

  • 5 years of application support and troubleshooting experience.
  • Strong knowledge of Telecom OSS (Operations Support System).
  • ITIL certification.
  • Proficiency in Linux and Unix operating systems.
  • Experience with middleware technologies such as Apache, WebLogic, or similar.
  • Expertise in investigation and troubleshooting of production issues.

Preferred Skills

  • Familiarity with Porting & Portout processes.
  • Experience in scripting languages (e.g., Bash, Python) for automation tasks.
  • Knowledge of database management systems (e.g., Oracle, MySQL).
  • Understanding of network protocols and telecommunications systems.
  • 5 years of relevant experience in application support, preferably in a telecom environment.
  • Strong communication skills, both verbal and written, with the ability to convey technical information to non technical stakeholders.
  • Ability to work independently and as part of a team in a fast paced environment.

Interested Candidates can share their updated resumes on or can reach me on



  • Sydney, New South Wales, Australia Genisys Australia Full time $90,000 - $120,000 per year

    Network Support Analyst (Level 2)We are seeking a Network Support Analyst to join our team. In this role, you will be responsible for supporting and maintaining our customer's network infrastructure and provide technical support. This is an excellent opportunity for someone with strong foundational networking skills who is eager to grow and take on more...

  • Dietitian Level 2

    5 days ago


    Sydney, New South Wales, Australia Health System Support Group Full time $98,000 - $109,000 per year

    Be a part of the team enriching health in millions of ways every dayPosition Classification: Dietitian Level 2Requisition ID: REQ609359Employment Type: CasualRemuneration: $46.13 to $52.83 per hour (plus casual loading and allowances)Hours Per Week: up to 38 hrsLocation: STATEWIDEApplications Close: This is a rolling requisition and the job advertisement...


  • Sydney, New South Wales, Australia Health System Support Group Full time $96,000 - $114,000 per year

    Be a part of the team enriching health in millions of ways every dayPosition Classification: Physiotherapist Level 2Requisition ID: REQ609355Employment Type: CasualRemuneration: $46.13 to $52.83 per hour (plus casual loading and allowances)Hours Per Week: up to 38 hrsLocation: STATEWIDEApplications Close: This is a rolling requisition and the job...

  • Podiatrist Level 2

    7 days ago


    Sydney, New South Wales, Australia Health System Support Group Full time $60,000 - $80,000 per year

    Be a part of the team enriching health in millions of ways every dayPosition Classification: Podiatrist Level 2Requisition ID: REQ609188Employment Type: CasualRemuneration: $46.13 to $52.83 per hour (plus casual loading and allowances)Hours Per Week: up to 38 hrsLocation: STATEWIDEApplications Close: This is a rolling requisition and the job advertisement...


  • Sydney, New South Wales, Australia Health System Support Group Full time $80,000 - $240,000 per year

    Be a part of the team enriching health in millions of ways every dayPosition Classification: Occupational Therapist Level 2Requisition ID: REQ609029Employment Type: CasualRemuneration: $46.13 to $52.83 per hour (plus casual loading and allowances)Hours Per Week: up to 38 hrsLocation: STATEWIDEApplications Close: This is a rolling requisition and the job...


  • Sydney, New South Wales, Australia Robert Half Full time $90,000 - $120,000 per year

    COMPANY:An organically growing IT services provider that delivers tailored technology solutions to clients in the science and healthcare sector.ROLE SNAPSHOT:Technical SpecialistAs a Technical Specialist, you'll work in a close-knit team and undertake a broad role resolving client IT issues across M365/ Azure, networking, and various hardware/software...


  • Sydney, New South Wales, Australia Health System Support Group Full time $96,000 - $115,000 per year

    Be a part of the team enriching health in millions of ways every dayPosition Classification: Speech Pathologist Level 2Requisition ID: REQ608974Employment Type: CasualRemuneration: $46.13 to $52.83 per hour (plus casual loading and allowances)Hours Per Week: up to 38 hrsLocation: STATEWIDEApplications Close: This is a rolling requisition and the job...


  • Sydney, New South Wales, Australia Health System Support Group Full time $96,000 - $115,000 per year

    Be a part of the team enriching health in millions of ways every dayPosition Classification: Social Worker Level 2Requisition ID: REQ608949Employment Type: CasualRemuneration: $46.13 to $52.83 per hour (plus casual loading and allowances)Hours Per Week: up to 38 hrsLocation: STATEWIDEApplications Close: This is a rolling requisition and the job advertisement...

  • IT Support Analyst

    1 week ago


    Sydney, New South Wales, Australia Scenic Full time $90,000 - $105,000 per year

    Scenic Group, including Scenic & Emerald Cruises, is an industry leader delivering truly incredible and unrivalled travel experiences around the globe. Australian founded, we have grown to operate luxury cruises and tours in all continents and continue to innovate and set new benchmarks within the travel industry. Innovation remains at the forefront with...


  • Sydney, New South Wales, Australia CareCone Group Full time $80,000 - $120,000 per year

    Role- Technical Support Analyst (L2)Type- PermanentLocation- SydneyMust Skills- Application Support, Telecom OSS domain, Linux, Unix, Middleware Technologies, ITIL Certified, Level 2 Support, Bash, PythonJob SummaryWe are seeking a highly skilled Support Analyst with extensive experience in application support and troubleshooting, particularly within the...