Level 2 Support Analyst

3 days ago

Sydney, New South Wales, Australia CareCone Group Full time $90,000 - $120,000 per year

Role: Level 2 Support Analyst - Telecom

Location: Sydney

Fulltime (Permanent)

Job Summary

  • We are seeking a highly skilled Support Analyst with extensive experience in application support and troubleshooting, particularly within the Telecom OSS (Operations Support System) domain.
  • The ideal candidate will possess a strong background in Linux and Unix environments, middleware technologies, and ITIL practices. This role requires a proactive approach to investigating and resolving production issues, ensuring optimal system performance and reliability.

Responsibilities

  • Provide Level 2 support for OSS applications, ensuring timely resolution of incidents and service requests.
  • Lead troubleshooting efforts for production issues, utilizing strong analytical and problem solving skills.
  • Collaborate with cross functional teams to identify root causes and implement effective solutions.
  • Maintain documentation of support processes, incident resolutions, and system configurations.
  • Participate in change management processes, ensuring minimal disruption to services.
  • Conduct regular system health checks and performance monitoring to pre-emptively address potential issues.
  • Provide training and mentorship to junior support staff as needed.

Mandatory Skills

  • 5 years of application support and troubleshooting experience.
  • Strong knowledge of Telecom OSS (Operations Support System).
  • ITIL certification.
  • Proficiency in Linux and Unix operating systems.
  • Experience with middleware technologies such as Apache, WebLogic, or similar.
  • Expertise in investigation and troubleshooting of production issues.

Preferred Skills

  • Familiarity with Porting & Portout processes.
  • Experience in scripting languages (e.g., Bash, Python) for automation tasks.
  • Knowledge of database management systems (e.g., Oracle, MySQL).
  • Understanding of network protocols and telecommunications systems.
  • 5 years of relevant experience in application support, preferably in a telecom environment.
  • Strong communication skills, both verbal and written, with the ability to convey technical information to non technical stakeholders.
  • Ability to work independently and as part of a team in a fast paced environment.

Interested Candidates can share their updated resumes on or can reach me on

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