Patient Financial Services Officer

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About the role:

We have an exciting permanent full-time opportunity to join our national Radiation Oncology support team. Working closely with the Radiation Oncology Patient Financial Services Manager and the Radiation Oncology Billing Manager the position of the Radiation Oncology Patient Financial Services Officer is responsible for the processing of patient direct debit payment processes (including IconPay, SCR and Trials) within Radiation Oncology, including review and finalisation of IconPay accounts, actioning adjustments as required and assisting sites with financial enquiries.

Key responsibilities:**

• Operational Support & Billing: Process payments and manage financial deductions for IconPay, SCR, and trials. Support national sites, handle inquiries, and assist with debt collection and account reconciliation. Ensure accurate reporting and assist with billing system updates.
• Finance Management: Oversee patient IconPay invoicing, payments, and adjustments. Handle refunds, write-offs, and Accounts Receivable tasks. Support banking reconciliation, debt management, and provide regular debtor reporting.
• Customer Service: Build and maintain strong relationships with stakeholders. Deliver excellent customer service, demonstrate empathy, uphold patient confidentiality, and ensure compliance with privacy regulations.
• Teamwork: Collaborate effectively with colleagues, provide support and feedback, manage priorities, and maintain a proactive and organized approach to work.

About you:

• Proficient in MS Office and adaptable to specialist software.
• Strong relationship-building, interpersonal, and communication skills.
• Excellent time management, organizational, and problem-solving abilities.
• Relevant experience in a similar role or health insurance industry knowledge.
• Strong customer focus and commitment to professional development.
• Upholds a safe environment for patients and staff.
• Professional work ethic, presentation, and alignment with Icon Group values.
• Committed to quality improvement and customer service excellence.
• Self-motivated, able to prioritize, work under pressure, and take initiative.
• Adheres to legal and ethical standards.

Desirable

• Accounts experience in a medical environment
• Intermediate working knowledge in Microsoft excel
• Sound working knowledge of CareRight, ARIA, and Health Director

Icon Cancer Centre – Australia and New Zealand

Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon's cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home. 

For more information on our cancer services in Australia visit or

Here's why our people choose us:

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.  

Impact, at Scale: We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here you'll know your work is making a difference.  

Connection, at Heart: Our work isn't easy but it's extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.  

Opportunity, at Hand: We're constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.    

Our Culture and Benefits:

At Icon, we don't just offer jobs—we offer careers that grow with you. Enjoy:

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career Set individual goals with leaders across the business and we'll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.

Excited to join Us? At Icon Group, we're incredibly proud of our passionate, dedicated people and the life-changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.

Visit  to read the inspiring stories of our team members.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.