Office Manager

1 day ago

Brisbane, Queensland, Australia Solace Financial Full time $60,000 - $80,000 per year

About Us

Solace Financial is a multi award-winning and growing financial planning firm. We have a clear business plan, strong reporting and data systems, and an ambitious vision for the future. To support our next stage of growth, we are seeking a hands-on Office Manager / Operations Lead who can help convert ideas into outcomes and support the Director to spend more time with clients and referral partners.

Our Core values are:

Clients come first, second and third;

We play with a straight bat;

Our clients, staff, families and community can take comfort that Solace Financial will look after them.

About the Role

This role is ideal for someone who enjoys taking ownership, bringing structure to ideas, and driving follow-through. You will help ensure the business is organised, effective and continuously improving.

You will coordinate day-to-day operations, oversee workflow, support business growth initiatives, and help progress strategic priorities. You will also help facilitate a future office fit-out and brand refresh to support the next phase of expansion.

The role includes coordinating marketing activities, working with external contractors, maintaining process quality and ensuring initiatives are executed on time. You will be actively involved in supporting the team by ensuring policies are followed, onboarding new staff runs smoothly, and training modules are up to date so culture, capability and client experience remain strong.

Flexible hours are available to support your lifestyle, while still providing a meaningful professional role with variety and responsibility.

Key Responsibilities

  • Work with the Director to implement strategy, projects and initiatives

  • Maintain operational workflow, structure and communication

  • Oversee systems, processes and data quality

  • Coordinate marketing activity

  • Support business growth activities and client experience improvements

  • Assist in planning and coordinating office fit-out and brand refresh projects in the future

  • Help maintain policies, staff onboarding and training modules

About You

You enjoy improving systems, creating structure and helping others stay on track. You take initiative, follow through to completion and are comfortable being hands-on in the day-to-day running of the business.

You are likely to have experience managing a team and/or business operations and are confident working directly with a business owner.

You have:

  • Strong time-management skills

  • High attention to detail

  • A process-driven, organised mindset

  • Ability to work hands-on and stay across detail

  • Confidence coordinating people and projects

  • Strong communication skills

  • Initiative and follow-through

Experience in financial planning is not required. What matters most is your ability to operationalise plans, drive improvement and get things done.

What Success Looks Like

  • Strategic initiatives are delivered effectively

  • The Director has more capacity to meet clients and foster referral networks

  • Operations run smoothly and consistently

  • The team is aligned, supported and trained

  • Processes are followed and improved

  • Brand, marketing and client experience continue to strengthen

  • The business can handle future growth while maintaining quality

Why Join Us?

  • Flexible hours to suit your lifestyle

  • Work closely with the Director on meaningful initiatives

  • Opportunity to influence systems, process and culture

  • Professional, supportive and client-focused business

  • A role with genuine variety, responsibility and balance

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