Level 3 Service Desk Engineer

3 days ago

Melbourne, Victoria, Australia Hays Full time $90,000 - $120,000 per year
  • Professional, friendly team working within a collaborative environment
  • Growing client base and latest technology support
  • Permanent role with ongoing career development

Your new company

A growing Managed Service Provider in Melbourne's Inner North-West requires a Level 3 Service Desk Engineer for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.

Your new role

Within this challenging and rewarding position, you will be responsible for:

  • Providing level 3 support to a broad range of clients.
  • Working alongside the projects team to assist with project delivery.
  • Assisting with migrations between on-prem and cloud.
  • Mentoring and training level 1 & 2 Service Desk Engineers.
  • Assisting with escalated technical support requirements.

What you'll need to succeed

To be successful in this role, you will have:

  • Demonstrated experience in providing level 3 IT support.
  • Proven experience with Windows Server, Active Directory, Office 365, Exchange, Hyper-V, Intune and Network troubleshooting.
  • Knowledge of Cisco, DrayTek, Fortinet and Unifi network infrastructure is highly advantageous.
  • A tertiary education in Information Technology, as well as Microsoft, Azure, Cisco and Fortinet certifications are preferred.
  • Previous experience working within an MSP.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an attractive salary package. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out

What you need to do now

If you're interested in this role or know of someone who may be, please forward an updated CV to

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