Relationship Support Officer

1 week ago

Melbourne, Victoria, Australia McMillan Shakespeare Full time $60,000 - $90,000 per year

The primary responsibility of this role is to ensure the continued efficient workflow planning and execution for daily activity; optimum activity in Relationship Associate's diaries, effective logistics-management and problem-solving.

The Relationship Support Officer will support the Relationship Managers and the Regional Manager where required.

You will be working with Marketing Team, Customer Relations Team, and divisions of the Sales Team to support our Employer Clients and Customers.

KEY RESPONSIBILITIES

  • Regular communications to key stakeholders, raising visibility on workforce planning issues
  • Client profile management, create, amend, and notify relevant teams of updates
  • Assist Relationship Associate's to help schedule and organise packs for Inductions/Orientations
  • Ensure all communication with employer sites is recorded correctly in CRM for example phone conversations, email communications etc in the respective fields
  • Update CRM for Data Integrity ensuring correct employer records, FTE, contacts are populated
  • Execute on specified employer sends for social media posts/digital tiles that are identified by RMs
  • Build strong and effective working relationships with customer representatives to achieve business objectives and superior customer satisfaction.

To be successful in this position you will have:

  • High level of communication skills with the ability to influence stakeholders at all levels
  • Ability to perform in a self-directed, outcomes focused and fast-paced environment
  • A strong commitment to the provision of customer service excellence
  • Strong time management, organizational and prioritizing skills
  • Track record of achieving high levels of customer satisfaction.
  • Demonstrated attention to detail exhibiting commitment to ensuring completeness and accuracy of tasks, information, and activities.
  • Highly developed communication skills with the ability to develop strong relationships and work cooperatively with internal and external stakeholders.
  • Demonstrated ability to prioritise utilising solid judgment and decision-making capabilities.
  • Demonstrated ability to work effectively as part of a larger team, whilst showing a mature and motivated desire to achieve results autonomously.

Desirable:

  • Knowledge of salary packaging would be advantageous.

What we can offer you:

  • Novated leasing benefits and discounts
  • 12 weeks paid parental leave and access to our Parents Portal
  • Comprehensive learning and development opportunities to support your career growth
  • Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
  • Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
  • Exempt Employee Share Plan

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

  • We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
  • We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us

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