Connections Manager

Connections Manager - Distributed Energy Resources (DER) | Permanent Full-time | Perth CBD

Western Power's DER Connections Manager drives innovation and strategic direction to both small and commercial Distributed Energy Resource (DER) teams in all areas of operation including but not limited to the end-to-end processes, resourcing, compliance, regulation and policy.

This role will lead cross-functional teams, contribute DER insights to stakeholder working groups and provide high level strategic guidance on the scoping of business readiness for future DER products across both small and commercial sized systems.

The DER Connections Manager is accountable for processing the growth of customer applications for all small-scale Distributed Energy Resources (DER) connections including but not limited to renewable energy systems, battery energy storage and the continuous improvement of associated products and processes within agreed KPIs. There has been a significant increase in applications flowing from the announcement of the State Governments Battery Rebate Scheme in July 2025.

This position is also responsible for managing the delivery of Commercial DER, including operational and process improvements to ensure desirable customer outcomes for the growing number of commercial applications.

The area also supports the 24/7 customer service centre, particularly during outage events.

Your Role in Action

• Lead and mentor multidisciplinary application teams in delivering energy-related solutions and platforms.
• Foster a culture of innovation, collaboration, and continuous improvement across DER functions.
• Represent the DER Connections area and wider business in external stakeholder working groups focused on process improvement across both small scale and commercial products, compliance and market evolution.
• Collaborate with government agencies to shape energy policy and innovation pathways.
• Provide strategic recommendations to executive leadership on DER connections, WA Residential Battery Rebate Scheme and risk mitigation for DER processes.
• Ensure alignment between application capabilities and strategic energy objectives.

What Makes You a Great Fit

• Tertiary qualifications in a project management, commercial or business discipline or a relevant Electricity (network) qualification.
• A broad and or deep knowledge within a Customer Service environment or related area.
• Demonstrated ability to support and implement customer service strategies with specific knowledge of customer service principles and practices.
• Strong leadership, influencing, communication and interpersonal skills.
• Strong experience in Complex negotiations.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

• Over 50% of our employment opportunities are driven by career progression.
• Flexible work arrangements to support part time work, working hours and working from home arrangements.
• The opportunity to purchase up to four weeks of additional leave per year.
• Access to salary packaging, social club activities, and discounted health insurance and gym membership.
• An award-winning employee recognition and benefits programme.
• An innovative team culture that's enabling the transition to renewable energy and decarbonisation.
• In addition to standard leave, enjoy two wellness leave days each year.
• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
• On-site café available for convenient meals and refreshments throughout the day.

Applications close on 22 October 2025.

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan.

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