Customer Service Consultant

5 days ago

Perth, Western Australia AMA Medical Products Full time $60,000 - $130,000 per year

AMA Medical Products is a market leading supplier and distributor of medical products. Our mission is to lead the market in medical product solutions, whilst developing mutually beneficial business relations and long-term customers. We are looking for a Customer Service Consultant who will undertake a range of duties that supplies solutions to and assists customers and distributors across Australia with their purchase of a broad range of medical products including consumables and equipment.

What's in it for you:

  • Permanent role, with opportunity to grow and develop with the company
  • Onsite training provided to set you up for success
  • Starting salary of $60,000 plus super

Duties Include:

  • Undertake processing of sales orders and customer quotation requests
  • Handling pre and post sales customer enquiries re: pricing, stock availability, product information and delivery schedules
  • Work as part of a team to deliver medical product solutions to customers
  • Accurately complete all records and documentation associated with daily tasks
  • Acquire and maintain a high level of medical product knowledge
  • Responsible for handling enquiries, requests for information and processing of customer orders

Key Performance Areas:

  • Achievement of high service delivery to customers
  • Achievement of overall sales targets in defined area of responsibility.
  • Timeliness of customer quotation / order fulfilment requests.

Skills Required:

  • Excellent communication skills
  • Strong customer service abilities
  • Outstanding organisation and problem-solving abilities
  • Computer literate with skills in Microsoft Word, Excel, Outlook and navigational ability through sales database
  • Previous successful experience in a similar customer service role
  • Knowledge / familiarity of medical products preferred but not necessary

Only candidates with permanent Australian working rights will be considered for this role. Please note only successful candidates will be contacted.

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability and people from culturally diverse backgrounds.

Applications close 5pm Friday, 26th September 2025. All applications should be submitted through Seek and contain your resume and cover letter. Suitable candidates will be contacted up to the closing date and the position may be filled before cut off.

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