Customer Service Consultant

About Aptella:

At Aptella, we're on a mission to empower the Mining, Construction, and Geospatial industries with state-of-the-art technology from the world's leading innovators. Join a dynamic team of over 380 professionals across Australia, Southeast Asia, and New Zealand, and unlock extraordinary career opportunities in a company culture that's as vibrant as it is forward-thinking.

About the Role:

Aptella are looking for a Customer Service Coordinator to be the face of our Balcatta branch. This is a crucial role aimed at providing an exceptional experience for our customers. The role encompasses showroom sales, hire and repair enquiries, along with branch-related tasks including logistics, stock inventory management, administration, and support scheduling. As the Customer Service Coordinator, you will work closely with customers and internal teams to ensure smooth operations and customer satisfaction.

The successful applicant will be a customer-focused professional with excellent communication and organisational skills. Your ability to build strong relationships, combined with your attention to detail and problem-solving mindset, ensures you deliver exceptional service in every interaction. You thrive in a fast-paced environment, working both independently and collaboratively with a team to meet deadlines and exceed customer expectations.

Key Responsibilities:

· Deliver excellent customer service in all showroom and phone interactions.

· Assist customers with rental, purchase, and repair enquiries, and provide product recommendations.

· Liaise with Field Services and Support teams to manage support calls and equipment requests.

· Schedule sales and rental deliveries with the field support team.

· Create and invoice work orders and showroom sales.

· Manage customer repairs, including booking in, processing returns, and ensuring customer collection.

About You:

· Strong people skills: communication, organization, and relationship management.

· Detail-oriented with the ability to work independently or as part of a team.

· Sound technical skills: computer proficiency, enterprise systems, and documentation.

· Problem-solving mindset with a focus on continuous improvement and self-development.

Why Choose Aptella?

At Aptella, we're not just a workplace—we're a vibrant community that thrives on collaboration, innovation, and inclusivity. Our team is driven by a shared passion, reflected in an impressive 82% employee engagement rate. Together, we tackle challenges and shape the future of our industries.

We have been recognised as TAFE Queensland's Apprentice Employer of the Year and our national Field Apprenticeship Program stands out for its innovative approach to developing the next generation of technicians. This inaugural this award reflects our deep commitment to ongoing learning & development, future skill-building and empowering our employees in the Civil Construction, Mining, and Geospatial Fields.

At Aptella, you'll be surrounded by cutting-edge technology and talented colleagues who motivate and inspire you. We foster an environment where diverse ideas thrive, and creativity is celebrated. With a competitive reward structure, continuous learning opportunities, career progression, flexible working arrangements, and generous parental leave, we're dedicated to your professional growth and well-being.

If you're passionate about excellence and ready to make a real difference in your career, Aptella is where you belong.

We are proud to be an equal-opportunity employer, embracing diversity in all its forms. We welcome all qualified candidates to apply and bring their unique perspectives to our dynamic team.