Senior Manager, Customer Services

7 days ago

Perth, Western Australia Hexagon Mining Full time $90,000 - $120,000 per year

Company
: We are Hexagon. At Hexagon, we don't just measure the world – we define its future. As a global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. We bridge the physical and digital worlds with cutting-edge metrology, reality capture, and positioning solutions – making industries and cities safer, smarter, and more sustainable.

Hexagon Autonomous Solutions comprises three divisions: Agriculture, Autonomy & Positioning, and Mining – delivering a breadth of perception, positioning, vehicle autonomy, and site orchestration technologies to enable full autonomous solutions across agriculture, mining, automotive, and marine sectors.

Hexagon Mining:
One technology partner. For the life of your mine. Our mining technologies provide surveying, design, fleet management, production optimization, and collision avoidance capabilities in a single, life-of-mine solution that connects people and processes, reduces costs, and improves safety and productivity at mine sites.

The Position
: Reporting to the Senior Vice President Hexagon Mining APAC in a newly created role we are seeking a Senior Manager, Customer Services to join our APAC leadership team. APAC is defined as Asia, Australia, Oceania, We are expanding

An integral position to our future growth, this role will provide a holistic focus and vision in how we partner with our customers as we expand our digital tools, consulting services, training programs and Smart Centre offerings. You will be responsible for defining and delivering the customer success & services strategy, building on our existing foundation customer relations, whilst identifying new opportunities for us to partner and consult with our customers through their customer engagement lifecycle.

In this role you will lead and mentor a multifunctional teams across the region, to foster a high-preforming cross functional team to identify new revenue streams. Furthermore, whilst defining the customer services framework to meet the expanding services in alignment with key growth objectives, your role will be to guide, mentor and lead your team in reaching key objectives and enhancing how we partner both internally and externally to deliver a customer centric consultative approach.

About You
This opportunity is looking for an experienced Senior Leader, who has established a successful career in leading teams through growth and change management, who will bring their demonstrated operational, commercial & people leadership capabilities into an expanding role.

In addition, we are seeking the following attributes/skills;

  • Proven experience in a senior customer services manager or consulting leadership role, ideally within the mining, industrial, or digital solutions sectors.
  • Background working with companies' delivering sales across both digital and/or hardware & sensor-based solutions.
  • Demonstrated experienced in medium sized team leadership, leading teams through growing business or organisational change.
  • Strong commercial/business acumen with a track record of driving revenue growth through service innovation.
  • Ability to influence and build a collaborative culture cross functionally with key stakeholders in the wider APAC region
  • Prior skills in driving a culture of continuous improvement and innovation for customer both internal and external.

Why Join Us?

We are committed to being a diverse workplace that reflects the international nature of our business, with employees, customers, and suppliers operating in more than 50 countries worldwide.

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