Customer Service and Scheduler

1 day ago

Perth, Western Australia AllSealedWA Full time $60,000 - $80,000 per year

About Us

AllSealedWA is a WA-based company specializing in re-grouting leaking showers, balconies, tiling, and waterproofing. We pride ourselves on delivering exceptional service with a focus on quality workmanship and customer satisfaction. As a growing business, we are committed to fostering a supportive, engaging environment where every team member can thrive.

Join Our Dynamic Team in a Customer Service and Scheduler Role

We are looking for an experienced, motivated, and energetic individual to join our team in a Customer Service and Schedulers Role. If you're passionate about customer service and administrative work and enjoy working in a fast-paced, collaborative environment, we want to hear from you

In this role, you'll be an integral part of our operations, working closely with clients, technicians, and our sales team to ensure seamless service delivery. If you have excellent communication skills, a keen eye for detail, and thrive in a busy environment, we want to hear from you

Key Responsibilities:

  • Provide exceptional customer service, addressing client enquiries and concerns with professionalism and efficiency
  • Answering incoming calls
  • Responding to emails & enquiries with urgency
  • High end data entry of clients & services using SimPRO
  • Assist with daily coordination of the companies operations including scheduling, through our CRM system - SimPRO and ensure it all runs smoothly
  • Coordinate and schedule all appointments for our Consultants and Technicians
  • Manage high-volume data entry (SimPRO) accurately and efficiently
  • Support our Sales Consultant Team with various tasks
  • Process customer payments
  • Assist with general office duties to support daily operations

What We're Looking For:

  • Outstanding customer service skills and a friendly, professional demeanour
  • A proactive "can-do" attitude with a strong work ethic
  • Experience with scheduling and prioritizing tasks
  • Ability to stay organized and manage multiple tasks in a fast-paced environment
  • Attention to detail and excellent communication skills (both written and verbal)
  • Ability to build strong customer relationships and provide exceptional service
  • Accuracy in data entry and typing skills
  • Experience with SimPRO Software is highly advantageous
  • A great team player who embodies our company values and goes above and beyond

What We Offer:

  • A positive, supportive and collaborative Team environment
  • Full training to set you up for success in your role
  • Employee recognition and Team events
  • Full-time hours (Monday to Friday) at our Canning Vale office
  • Job Stability

Ready to Take the Next Step in Your Career?

If you're ready to make an impact and thrive in a role where no two days are the same, we want to hear from you Apply today and start your exciting new journey with us.

Please note: Only shortlisted candidates will be contacted for an interview.

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