Medical Receptionist

1 day ago

Melbourne, Victoria, Australia Northwest ENT Full time $50,000 - $80,000 per year

Part time role with 3 days a week (Monday to Wednesday 9am-5pm)

We are looking for an experienced medical receptionist/Admin assistant to join our friendly team in Hoppers Crossing Centre to greet patients, manage appointments, handle calls & support daily operations.

Northwest Ear, nose & throat has been operating for last 8 years in providing specialist care for ear, nose and throat services to all age groups & the practice is located in Hoppers Crossing.

About the role:

We are looking for someone who values teamwork and has a high regard for quality patient care. This role provides the front-line services and has the responsibilities of guiding our patients through administrative and financial aspects of their treatment.

Tasks include but are not limited to:

  • Providing high quality reception and secretarial services to the patients, doctors, and staff
  • Greeting patients and visitors in personal and on the phone
  • Appointment booking, rescheduling, cancelling, and follow ups
  • Booking and billing consultations, procedures, and surgeries
  • Provision of details for planned procedures, outlining payment information and registration of required pre-procedural paperwork.
  • Invoicing and receipting for patients, Medicare, DVA & TAC as required
  • Responding to a broad range of patient or referral enquiries via phone & email.
  • General administrative duties – scanning, faxing, emailing
  • Opening and closing the clinic as required

The successful candidate will require:

  • Previous medical admin/reception role for minimum 1 year
  • Working knowledge of medical software ( Genie, Gentu or any other medical software)
  • Excellent time management and organizational skills
  • Reliability and a strong work ethic
  • Ability to work both independently with initiative; and as part of a team
  • Caring, compassionate, and highly mature, with a patient-focused perspective.
  • Excellent verbal & written communication skills
  • Maintaining confidentiality in all dealings with patient information
  • Strong customer service focus
  • Strong computer skills - familiarity with medical or health related practice management systems, MS Office and an understanding of Medicare is essential.

Benefits

  • Part time ,ongoing position.
  • No weekends & late nights
  • Close Knit & supportive team
  • Long term stable employment
  • Work close to parks, cafes, supermarket and more
  • Moving to Modern comfortable office space soon
  • Immediate Start available

How to apply

Apply through the Seek or Email your resume and a tailored cover letter to 

Please send a cover letter outlining why you will be a good fit for this role, along with your CV & include your availability for phone interviews

Thank you for your time and interest in this opportunity to become a valued member of a great practice.

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