Membership Coordinator

2 weeks ago

Port Melbourne VIC, Australia Healthcare Financial Management Association (HFMA) Full time $60,000 - $80,000 per year

HFMA is Australia's leading professional body for finance professionals working in the healthcare sector.

About the Role:
We're seeking a dynamic and detail-oriented Membership Coordinator to deliver exceptional member experiences. You'll manage member onboarding, maintain accurate records, support events and communities (Special Interest Groups and Chapters), and help drive engagement.

What you'll be doing:

  • Membership Management: Maintain CRM databases, process new memberships and renewals, handle member inquiries, and manage segmented member lists

  • Event and Community Coordination: Schedule Special Interest Group and chapter meetings, coordinate webinars with speakers, provide event support, and manage content uploads

  • Member Support: Respond to phone and email inquiries, assist with event registrations, troubleshoot login issues, and guide members through our services

  • Marketing Support: Assist with social media scheduling, maintain website content, create member communications, and promote professional development opportunities

  • Reporting & Administration: Compile membership metrics, maintain event calendars, generate reports, and provide administrative support for various initiatives

What we're looking for

Essential:

  • Strong organisational and time management skills

  • Excellent written and verbal communication abilities

  • Experience with CRM systems and data management

  • Proficiency with digital tools (we use Microsoft Office suite, Mailchimp, Zoom, Vimeo, Hootsuite)

  • Strong attention to detail and process improvement mindset

  • Ability to work independently and manage competing priorities

  • Collaborative approach and strong interpersonal skills

Desirable:

  • Experience in membership-based or not-for-profit organisations

  • Background in community or volunteer coordination

  • Understanding of healthcare or finance sectors

  • Social media and content management experience

What we offer

  • Remote or hybrid working arrangement with Port Melbourne office base

  • Varied role with growth and development opportunities

  • Collaborative team environment

  • Note: Some after-hours work for meetings and events, and occasional interstate travel may be required.

For a copy of the PD or to discuss the role, please email *****

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