Service Delivery Manager Positive Behaviour Support

3 hours ago

Osborne Park, Western Australia 0b45a50e-55ad-48f2-a72b-3569c86eaf9e Full time $80,000 - $120,000 per year
Lead with Purpose. Grow with Impact.

For 9 years, YesAbility has been transforming lives across Western Australia—integrating highly vulnerable individuals into their communities and creating pathways to independence for people living with complex mental health, intellectual disability, autism, and trauma.

We have been expanding our regional footprint across WA, and we need an exceptional leader to continue build our Regional and Remote Positive Behaviour Support division.

This isn't just a management role. It's a chance to be part of contributing to making a positive contribution to  the lives of participants in regional and remote areas in Western Australia

What You'll Do

Strategic Leadership

  • Drive the expansion of PBS services across Yesability regional areas

  • Develop and implement service delivery frameworks that balance clinical excellence with operational efficiency

  • Lead recruitment, onboarding, and professional development for regional practitioners

  • Build and maintain relationships with NDIS partners, healthcare providers, and community stakeholders

Operational Excellence

  • Oversee caseload management for regional teams (current client-to-practitioner ratio)

  • Ensure compliance with NDIS Quality and Safeguards Commission standards

  • Monitor KPIs including utilization rates, billable hours, and client outcomes

  • Manage divisional budget including  marketing allocation and CPD investments.

Team Development

  • Mentor and support team leads and practitioners across  regional and remote locations

  • Foster a culture of continuous improvement, collaboration, and clinical excellence

  • Facilitate regular supervision, case consultation, and professional development

  • Champion YesAbility's values: kindness, collaboration, and community impact

Clinical Governance

  • Maintain NDIS PBS registration and ensure all practitioners meet AHPRA/professional body requirements

  • Oversee quality assurance processes and participate in internal/external audits

  • Drive innovation in service delivery, including Virtual Reality therapy integration

  • Ensure evidence-based practice across all PBS interventions

Qualifications & experience

  • Relevant Qualification in an allied health background Psychology, Social worker, Occupational Therapy or speech pathology.
  • Experience in delivering Positive Behavior Support.
  • Working with Children's card, NDIS clearance and current driving license.
  • Excellent communication and interpersonal skills.
  • Good Knowledge of the NDIS Quality and Safeguard Commission.
  • Registration with NDIS as a PBS practitioner- proficient, advanced or specialist.

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