Experienced Customer Import Specialist

3 days ago

Sydney, New South Wales, Australia PATH4 Group Full time $90,000 - $120,000 per year

*The CompanyThis global Freight Forwarder is well-established with a strong international presence and a network of logistics professionals who are passionate about what they do. They pride themselves on ethical business practices, excellent service delivery, and maintaining a competitive edge in the market.This is a fantastic opportunity to join a respected global brand and contribute to their ongoing success

*The Role*In this Senior Client Specialist role in the Airfreight Operations team. You'll play a key role in managing and supporting import operations while delivering an exceptional customer experience.You'll liaise closely with clients, internal departments, and external partners to ensure seamless service and smooth cargo movement *Key Responsibilities:****

  • Providing shipment status updates to clients
  • Investigating and resolving shipment delays or issues
  • Liaising with internal teams to ensure KPIs are met
  • Collating, extracting, and analysing shipment data
  • Preparing daily, monthly, and quarterly KPI reports

**Who We're Looking For****

  • Experience in Freight Forwarding, ideally within airfreight operations or customer service
  • Confident managing your own client portfolio and attending customer meetings
  • Strong communication and relationship-building skills
  • Intermediate Excel skills
  • Ability to work effectively within a collaborative team environment
  • Previous experience managing high-volume import shipments is advantageous

**Culture & Benefits*You'll join a friendly, professional, and supportive team within a global organisation that values collaboration and career growth. **Location**Matraville ***Salary:**Attractive base + bonus Depending on your experience level.

How to ApplyIf this sounds like the next step in your freight forwarding career, apply online now or contact Amy Amopiu for a confidential discussion.

PATH4 Group recruits across Freight Forwarding, Customs, and Logistics. View more opportunities at

#SCR-amy-amopiu

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