Customer Support Specialist

3 days ago

Sydney, New South Wales, Australia Weploy Full time $75,000 - $85,000 per year
Customer Support Specialist — Superannuation (Fintech)

Love solving problems and building trust with customers?

Join a small, high-performing team with a fintech in Sydney. You'll be the first point of contact for our superannuation members, with exposure to managed investments and US Investing.

What's in it for you:
  • Salary: 75k-85k + super
  • Permanent role FT hours
  • Hybrid work: 2 days WFH each week (Sydney CBD office)
  • Health & wellness benefits + WFH allowance
  • Professional development (RG146 support available)
  • The impact of a growing fintech with global reach
What you'll be doing:
  • Helping members via email, chat & phone with friendly, accurate support
  • Handling super queries: contributions, rollovers, insurance, account changes & compliance
  • Supporting customers across Super & US Investing products
  • Managing feedback & complaints with care, closing the loop on issues
  • Logging insights and partnering with Product, Risk & Compliance to improve the experience
  • Meeting quality, accuracy and response-time KPIs
What we're looking for:
  • 2+ years in superannuation customer support or super fund operations
  • 2–3 years total in B2C support/customer success (or similar)
  • CRM & live chat proficiency; strong written & verbal communication
  • Solid understanding of super regulations & member processes
  • Nice to have: RG146, life insurance & investments exposure
  • Empathy, initiative, attention to detail and strong compliance awareness
  • Full Australian work rights

If you care about great customer experiences and want to help people invest in their future, apply today and take the next step in your fintech career

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