Tenancy Officer

Are you interested in working with Tenants and supporting people within your local community?

Are you passionate about contributing to an important cause? Do you have exceptional skills in client support, care and customer service within a social housing, welfare or property management environment?

The Client Relations Officer (Tenancy) will provide a broad range of applicant, tenancy and property management services and advice to clients, advocates and other stakeholders. The position is responsible for providing an excellent level of customer service to applicants and tenants and to assist with the efficient and effective management of a portfolio of tenancies. Your role will be to manage tenancies and support clients to maintain long-term housing.

This role will be a 35 hour per week position based in Gunnedah

Who we are looking for:

We are looking for someone who has the following:

1. A Certificate 3 in Social Housing or equivalent (desirable), ORAttained previous experience in a relevant industry/service, ORThe equivalent level of expertise and experience to undertake the range of activities required, OR Completed relevant studies, without on-the-job experience. We welcome applicants with previous experience in Social Housing, Welfare and/or Property Management.
2. Previous experience in a client-focused role
3. Current Driver's License
4. Current Criminal History Check
5. Willingness to obtain Working With Children Check

What we need from you:

To be considered for our role please attach via SEEK:

1. A cover letter outlining your skills, experience and/or knowledge in the above areas
2. Your current resume

Who we are:

Homes North is a highly reputed not-for-profit organisation with offices in the New England North West of NSW, who make it our business to create secure, affordable and sensitively managed housing opportunities for low income households.

Our vision is that every community member on a low-to-moderate income in the New England North West region has a secure place to call home, which they can independently sustain into the foreseeable future.  This vision recognizes the continuum of housing needs - from emergency and short-term accommodation to address homelessness, through supported and community housing, and over long-term pathways to secure and affordable home ownership.

Benefits of working for Homes North:

Discover the exciting world of Homes North, where we prioritize the well-being and satisfaction of our valued team members. As a company at the forefront of the housing industry, we understand that a motivated and content workforce is the cornerstone of success. That's why we take pride in offering a comprehensive range of benefits that go beyond the ordinary, ensuring our employees thrive both personally and professionally.

Some of these include:

• The opportunity to work as part of an organisation that makes a difference in people's lives
• Supportive, family friendly culture
• Flexible Working Arrangements considered
• Professional development opportunities
• Employee Assistance Program
• Wellbeing portal
• Benefit options with various savings (financial and non-financial)
• Flexible Start and finish times
• Tax concessions through salary packaging that increase your take home wages
• Attractive wages

For a confidential discussion please contact Chloe Ballantine on Alternatively, please email enquiries

Please note – we are unable to accept applications sent directly to email. To be considered please ensure you apply via SEEK.

We are looking to fill this role as soon as possible and may at any time contact applicants for an interview.

Applications Close 31st October 2025.