Sales Order Administrator

2 weeks ago

Adelaide, South Australia Belgravia Sports Apparel Full time $45,000 - $60,000 per year

About Us

Belgravia Apparel is proud to be an Australian owned Sportswear manufacturer with locations across the country. We provide uniforms for Sporting Clubs, Schools and Corporate companies and has grown into one of the largest remaining textile manufacturers left in Australia.

We are the Elite Sports Teams licensee for New Balance in Australia and New Zealand, and our customers include Melbourne Football Club, Brisbane Lions, West Coast Eagles, St Kilda Football Club, Gold Coast Suns, Sunshine Coast Lightning, Australian Diamonds and more.  We also manufacture high quality sportswear for local sporting clubs.

Role Overview:

We are seeking a diligent and organized Sales Order Administrator to join our dynamic team.  This role is pivotal in ensuring the seamless processing of customer orders and supporting the sales team.  The successful candidate will excel in administrative tasks, customer service, and maintaining meticulous records to facilitate efficient operations.

Key Responsibilities:

  • Order Entry & Processing: Accurately enter and process customer orders, ensuring all details are thoroughly captured.
  • Timely Processing: Adhere to key performance indicators (KPIs) for prompt and precise order processing.
  • Sales Administration: Manage administrative tasks including email correspondence, document filing, and customer inquiries with professionalism.
  • Customer Service: Provide exceptional service via telephone or email, addressing customer inquiries and requests efficiently.
  • Job Card Production: Generate job cards and manage orders involving magnets, ensuring accurate production requirements.
  • Product Design Sheet Management: Ensure that each job card is accompanied by a Product Design Sheet (PDS) or manage documentation as required.
  • Additional Support: Perform additional functions as assigned, including ERP maintenance and customer support.

Qualifications and Skills:

  • Attention to Detail: Ability to accurately process and record orders.
  • Organizational Skills: Proficiency in managing multiple tasks and maintaining an organized workflow.
  • Time Management: Skill in meeting deadlines and performing under pressure.
  • Communication Skills: Excellent verbal and written communication abilities.
  • Customer Service: Strong customer-focused mindset with a commitment to delivering exceptional service.
  • Computer Proficiency: Experience with MS Office Suite and familiarity with order processing systems or CRM software.
  • Problem-Solving Skills: Capability to address issues and implement solutions effectively.
  • Teamwork & Adaptability: Ability to work collaboratively and adapt to evolving priorities.
  • Integrity & Confidentiality: High ethical standards and careful handling of sensitive information.

Education and Experience:

  • High school certificate of education or equivalent required
  • Previous experience in a sales support or administrative role preferred.
  • Proficiency in MS Office Suite.

Why Belgravia Apparel?

At Belgravia Sports Apparel, we are committed to providing a supportive and collaborative work environment that empowers our employees to thrive.

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