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Service Desk Analyst
2 weeks ago
At Anglicare, we turn up for those you see and those you don't. With services spanning across aged care, youth support, family support, foster care, counselling and housing & homelessness support, we provide holistic care for every stage of life. With over 150 years of experience, we've been a trusted presence in the lives of Queenslanders for generations.
We are currently seeking to hire a Service Desk Analyst to join our ICT team based in Fortitude Valley. Our Service Desk Analysts are a key part of our ICT team and provide 1st level IT Support and act as first point of call for user issues.
Your role in supporting Anglicare will include:
- Provide onsite and remote assistance in resolving helpdesk calls, and escalate critical and unresolved issues when required.
- Respond to all issues in a timely, professional, and courteous manner and prioritise issues depending on criticality and nature.
- Document, log, and monitor support desk issues and follow-up activities. Provide updates as to the status of calls.
- Install software & utilities on client devices and servers. Provide hardware and peripheral installation as required.
- Respond to health-check and system monitoring events, and escalate issues as appropriate.
- Monitor system operations and performance, analyse and report on trouble trends and develop improvements where issues arise.
What you will bring to the role
- Qualifications in IT or similar (Desirable).
- Experience in assisting end users with various ICT issues, preferably within a large organisation.
- Ability to communicate both technical and non-technical information at all levels.
- Excellent interpersonal skills, including problem resolution, negotiation and influencing.
- Enthusiastic and energetic attitude with the ability to work calmly under pressure and effectively manage a high workload.
- Excellent time management and prioritisation skills.
Interested?
Click apply and send us your current resume.
For further information please contact
Daniel Walsh - Corporate Recruitment Advisor
Email: dwalsh @
Anglicare Southern Queensland is committed to the health and safety of our workforce. Shortlisted Applicants will be asked to complete a Pre-Employment Assessments that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.
Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing on-going care and protection.
