Claims Officer

2 weeks ago

Sunshine Coast, Australia Campbell Page Limited Full time $60,000 - $80,000 per year

About Us

Campbell Page is thrilled to be one of the successful providers for the Inclusive Employment Australia (IEA) contract. We are committed to delivering exceptional outcomes for our participants and building strong, inclusive communities. We pride ourselves on being a high-achieving organisation that values collaboration, integrity, and results.

About the Role

We are seeking a Claims Builder to manage and submit outcome claims across our Employment Service Areas. In this pivotal role, you will gather and verify claims evidence in line with Inclusive Employment Australia (IEA) guidelines, conduct quality assurance checks, and liaise with internal stakeholders to ensure timely, accurate submissions. You will work closely with Regional and Business Managers to forecast outcomes and provide regular updates on claims performance.

Key Responsibilities

  • Gather, review, and submit claims evidence in accordance with IEA outcome guidelines
  • Conduct daily quality checks on placements and post-placement support
  • Maintain compliance notes and ensure accurate database management
  • Collaborate with Employment Mentors, participants, and employers to secure documentation
  • Provide regular reporting, forecasting, and performance updates to the Revenue Manager
  • Identify opportunities for process improvement to boost conversion rates and employer satisfaction

About You

You are detail-oriented, results-driven, and thrive in a collaborative environment. With strong communication skills, you can adapt your approach to suit a range of stakeholders. You have at least 2 years of industry experience with knowledge of claims, outcomes, and post-placement support, and you're comfortable working with complex processes and meeting KPIs.

Essential Skills & Experience

  • Proficiency in Microsoft Office, particularly Excel
  • Strong organisational and time management skills
  • Proven ability to achieve targets and work to deadlines
  • Experience with quality assurance and compliance processes

*What We Offer*

  • A career with purpose with a values-led NFP making a real impact across Australia.
  • Ongoing training and genuine professional development opportunities.
  • A supportive team culture where authenticity, care, and community come first.
  • Base Salary + super
  • Not for Profit salary packaging (increase your take home pay)
  • 17.5% leave loading
  • Monthly RDOs
  • Extra paid 'Thrive Leave' benefits once you've worked with us for 12 months or more
  • Start Date 20 October

Join Us

If you're passionate about quality, compliance, and delivering outstanding outcomes, we'd love to hear from you.  APPLY NOW

  • Claims Services Officer

    5 days ago

    Sunshine Coast, Australia Ambrose Construct Group Full time

    OverviewOur Claims Services team is expanding Exciting growth opportunities available for all. Join a nationally established company.Ambrose Construct Group are a nationwide industry leader in insurance building repairs. We pride ourselves on providing unrivalled Customer Satisfaction and Quality Workmanship on each and every repair we conduct.Due to our...

  • Claims Services Officer

    1 week ago

    Sunshine Coast, Australia Ambrose Construct Group Pty Ltd Full time $70,000 - $120,000 per year

    Our Claims Services team is expanding Are you seeking full time employment in a company that values all staff equally and consistently works towards building great team culture? Ambrose Construct Group are a nationwide industry leader in insurance building repairs. We pride ourselves on providing unrivalled Customer Satisfaction and Quality Workmanship...

  • Claims Manager

    3 days ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    **Purpose of the role** Provide leadership in managing runoff intermediated claims across Home, Landlord, and SME products to deliver optimal, compliant outcomes. 18 Month Fixed Term contract. **Key priorities** - Lead and support a team to meet service and performance targets. - Monitor and report on claims service delivery weekly. - Ensure operational...

  • Claims Services Officer

    5 days ago

    Sunshine Coast Regional District, Australia Ambrose Construct Group Full time

    OverviewOur Claims Services team is expanding Exciting growth opportunities available for all. Join a nationally established company.Ambrose Construct Group are a nationwide industry leader in insurance building repairs. We pride ourselves on providing unrivalled Customer Satisfaction and Quality Workmanship on each and every repair we conduct.Due to our...

  • Administrator / Claims Support

    2 weeks ago

    Sunshine Coast, Australia ODIN Insurance Full time $60,000 - $80,000 per year

    Job Title: Administrator / Claims Support – Insurance BrokerageMaroochydore, QLD | Full-timeAre you highly organised, detail-focused, and looking to join a supportive team in the insurance industry? We are a growing insurance brokerage based in Maroochydore, seeking an Administrator / Claims Support Officer to help manage day-to-day administration and...

  • Claims Manager

    2 weeks ago

    Sunshine Coast, Australia Youi Insurance Full time $90,000 - $120,000 per year

    Purpose of the roleProvide leadership in managing runoff intermediated claims across Home, Landlord, and SME products to deliver optimal, compliant outcomes.18 Month Fixed Term contract.Key prioritiesLead and support a team to meet service and performance targets.Monitor and report on claims service delivery weekly.Ensure operational controls meet regulatory...

  • Claims Advisor

    2 weeks ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    Join our dynamic team as a Claims Advisor at our Sippy Downs Head Office location. This role will be central to Youi’s reputation and relationships, and is crucial in end to end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving...

  • Claims Advisor

    1 week ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    **Why Youi** Youi is a global company built on a passion for excellence and a burning desire to be the insurer of choice! We are a pioneering company, changing the face of Insurance in Australia and we've only just begun. We have over 1600 staff globally and offices located in 3 countries. Our company values are easy to explain - we are dynamic, human,...

  • Liability Claim Specialist

    7 days ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    **Purpose of the role** Manage a portfolio of claims from start to finish, delivering evidence-based outcomes while providing exceptional customer service throughout the claims journey. **Key priorities** - Manage a portfolio of liability claims across home, landlord, and SME products - Proactively drive exceptional outcomes and timely claim resolutions -...

  • Sme Claim Specialist

    1 week ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    **Purpose of the role** Manage SME claims end-to-end, using expertise to deliver the best outcomes for intermediated customers. 18 Month Fixed Term Contract. **Key priorities** - Manage 80-100 SME property claims end-to-end. - Achieve timely resolutions and strong financial outcomes. - Investigate and adjust complex claims, primarily property-related. -...