Claims Advisor

2 weeks ago

Sunshine Coast, Australia Youi Pty Ltd Full time

**Why Youi**

Youi is a global company built on a passion for excellence and a burning desire to be the insurer of choice We are a pioneering company, changing the face of Insurance in Australia and we've only just begun. We have over 1600 staff globally and offices located in 3 countries. Our company values are easy to explain - we are dynamic, human, honest and passionate about providing awesome service, whilst recognising our people and their achievements. These values drive our culture and success.

Due to organisation growth we have opportunities within our Claims Department for customer service superstars to join our team as Claims Advisors You will play a key role in end-to-end service delivery of claims when our customers need us the most and your role will be central to Youi’s reputation and relationships.

**In the role, you will...**
- Manage your own portfolio of claims
- Help our customers in their time of need with the end-to-end processing of claims
- Problem solving on a daily basis to reach a satisfactory outcome for clients and the company
- Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio
- Act in accordance with legislative and company requirements at all times
- Use your passion for customer service and your exceptional communication skills to ensure your Youi clients have a positive and memorable claims experience.

**About you...**
- Exposure to case or portfolio management
- Excellent verbal and written communication skills with the ability to present and discuss information effectively
- A strong work ethic and the ability to work independently, prioritise and manage multiple tasks
- An aptitude to solve problems and sound decision-making capabilities

**Culture and benefits...**

Youi has an award-winning employee experience program and an exceptional working environment where culture is everything. With our smart casual dress code, Sippy Downs location, culture of high-performance and personal development our people love coming to work every day

If you are ready to begin an exciting and rewarding career with Youi, please.

**Recruitment Experience**

There are three stages to the recruitment of this role:
2. **Chat Interview** you will then be invited to complete a chat based interview, where you will be asked behavioural interview questions (similar to a face to face interview) taking you about 20-25 minutes to complete.

3. **Assesment Centre** if successful, you will be invited to a group interview which takes about 2 hours. You'll learn more about the role and company and go through some group and one on one activities.

If this is the role for you Training starts 24th of October.

  • Claims Recoveries Advisor

    5 days ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    Step into a role that’s all about taking action, where you’ll navigate negotiations and learn technical aspects of the claims process. If you pride yourself on delivering fantastic customer service, and are seeking a challenging and rewarding opportunity, exploring the role of a Recoveries Advisor could be a fantastic next step for you. **About The...

  • Claims Recoveries Advisor

    1 week ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    Jump into a role focused on taking action, where you'll handle negotiations and pick up technical claims skills. If you're good with customer service, managing multiple tasks, and want a challenging yet rewarding opportunity, becoming a Recoveries Advisor could be the you-shaped career you're looking for. **About the role** - Onsite and full time, Monday to...

  • Claims Car Advisor

    2 days ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    Join our dynamic team as a Claims Advisor at our Sippy Downs headquarters. This role will be central to Youi’s reputation and relationships, and is crucial in end to end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and...

  • Claims Car Advisor

    2 weeks ago

    Sunshine Coast, Australia Youi Insurance Full time

    OverviewJoin our dynamic team as a Claims Advisor at our Sippy Downs headquarters. This role will be central to Youi's reputation and relationships, and is crucial in end to end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you\'ll utilise your exceptional problem-solving...

  • Claims Recoveries Advisor

    2 weeks ago

    Sunshine Coast, Australia Youi Full time $60,000 - $80,000 per year

    Step into a role that's all about taking action, where you'll navigate negotiations and learn technical aspects of the claims process. If you pride yourself on delivering fantastic customer service, and are seeking a challenging and rewarding opportunity, exploring the role of a Recoveries Advisor could be a fantastic next step for you.About The RoleAs a...

  • Claims Care Lodgement Advisor

    1 week ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    Are you ambitious, skilled, and eager to take your career to the next level? Your opportunity is here! We're excited to announce multiple openings for Part-Time Lodgement Advisors at Youi. **About Us**: At Youi Claims Lodgements, we take pride in nurturing talent and fostering growth. Our belief in the potential of our team members runs deep, and we're...

  • Claims Settlements Advisor

    2 weeks ago

    Sunshine Coast, Queensland, Australia Youi Insurance Full time $60,000 - $80,000 per year

    Join our Third Party Care team as a Settlements Advisor where you'll negotiate costs, assess liability, and guide customers through claims.Our Settlements team utilise strong communication skills to effectively negotiate, with other insurance companies, the best outcome on behalf of Youi clients.About The RoleOnsite and full-time, Monday to Friday, 9-day...

  • Claims Car Advisor

    2 weeks ago

    Sunshine Coast Regional District, Australia Youi Insurance Full time

    OverviewJoin our dynamic team as a Claims Advisor at our Sippy Downs headquarters. This role will be central to Youi's reputation and relationships, and is crucial in end to end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you\'ll utilise your exceptional problem-solving...

  • Claims Home Advisor

    1 week ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    Join our dynamic team in Home claims, addressing building and contents claims from our Sunshine Coast HQ. Your role will be central to Youi’s reputation and relationships by playing a crucial role in end-to-end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise...

  • Recoveries and Settlements Advisor

    2 weeks ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    Step into a role that's all about action, negotiation, and technical learning. Whether you're passionate about customer service, handling multiple tasks, or seeking a rewarding challenge, consider becoming a Recoveries or Settlements Advisor at Youi. **_ Recoveries Advisor:_** - Manage a large claims portfolio, overseeing recovery efforts. - Engage with...