Sme Claim Specialist

1 week ago

Sunshine Coast, Australia Youi Pty Ltd Full time

**Purpose of the role**

Manage SME claims end-to-end, using expertise to deliver the best outcomes for intermediated customers.
18 Month Fixed Term Contract.

**Key priorities**
- Manage 80-100 SME property claims end-to-end.
- Achieve timely resolutions and strong financial outcomes.
- Investigate and adjust complex claims, primarily property-related.
- Maintain strong relationships with brokers, builders, and adjusters.
- Set accurate reserves and ensure full regulatory compliance.
- Proactively manage risks and seek ongoing improvements.
- Follow all WHS policies and promote a safe work environment.
- Support and embed a strong risk culture across the team.

**About you**
**Experience & Knowledge**:

- Degree preferred, not essential.
- 5+ years’ experience managing SME insurance claims.
- Strong knowledge of property claims legislation and best practice.
- Solid understanding of general insurance and broker relationships.
- Solutions-focused with sound commercial judgment.
- Proven customer service in complex environments.
- Self-motivated with strong time management and organisation skills.

**Ways of working**

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays. This role can be based at any three of our locations.

**Head Quarters, Sippy Downs, Sunshine Coast**:
Our beautiful Sunshine Coast office offers free onsite parking, is close to public transport (bus), and is conveniently located near shops. Plus, our HQ comes with multiple perks—read more below
**Fortitude Valley office**:
Conveniently located at the corner of James St and Ann St, our Fortitude Valley office is just a short walk from the train station and well-connected by bus. It’s also near some of Brisbane’s best restaurants, bars, and shops
**Sydney office**:
Located in the heart of Sydney’s CBD, our office offers multiple commuting options, including bus, and trains.

**Why Youi**?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us
- **Work-Life Balance** - 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
- **Wellbeing** - Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
- **Financial Perks** - 15% insurance discount, retail deals, free footy tickets, and financial wellbeing & health insurance consults.
- **Growth & Recognition** - Career progression, paid study leave, and an award-winning reward & recognition program.

** Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers.

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