Liability Claim Specialist

2 days ago

Sunshine Coast, Australia Youi Pty Ltd Full time

**Purpose of the role**

Manage a portfolio of claims from start to finish, delivering evidence-based outcomes while providing exceptional customer service throughout the claims journey.

**Key priorities**
- Manage a portfolio of liability claims across home, landlord, and SME products
- Proactively drive exceptional outcomes and timely claim resolutions
- Deliver strong financial and customer service results
- Build and maintain effective relationships with suppliers and intermediaries
- Respond to customer queries with professionalism and care
- Contribute to continuous improvement within the claims team
- Ensure compliance with regulations and the General Insurance Code of Practice
- Maintain high performance across evolving business KPIs
- Promote a strong risk and safety culture in line with company policies
- Champion Youi’s values and support operational excellence

**About you**
**Experience & Knowledge**:

- Minimum 5 years' insurance claims experience, including 3+ years in liability claims
- Strong knowledge of relevant legislation, regulations, and legal processes
- Solid understanding of claims principles across multiple portfolios
- Understanding of broker-intermediated markets and managing service agreements
- Proven ability to deliver exceptional customer service in complex environments
- Solutions-focused with strong commercial acumen and sound judgment
- Effective at managing competing priorities and meeting deadlines
- Excellent written and verbal communication skills
- Committed to compliance and accountability within delegated authority
- Demonstrates alignment with company values and contributes to a positive team culture
- Legal qualifications highly regarded

**Ways of working**

**Fortitude Valley office**:
Conveniently located at the corner of James St and Ann St, our Fortitude Valley office is just a short walk from the train station and well-connected by bus. It’s also near some of Brisbane’s best restaurants, bars, and shops

**Why Youi**?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us
- **Work-Life Balance** - 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
- **Wellbeing** - Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
- **Financial Perks** - 15% insurance discount, retail deals, and financial wellbeing & health insurance consults.
- **Career Growth**- Career progression and paid study leave.

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