Claims Services Officer

2 weeks ago

Sunshine Coast, Australia Ambrose Construct Group Pty Ltd Full time $60,000 - $80,000 per year

Our Claims Services team is expanding

Are you seeking full time employment in a company that values all staff equally and consistently works towards building great team culture?

Ambrose Construct Group are a nationwide industry leader in insurance building repairs. We pride ourselves on providing unrivalled Customer Satisfaction and Quality Workmanship on each and every repair we conduct.

Due to our current expansion, an exciting opportunity has become available in our Sunshine Coast head office for Claims Services Officers to join our team.

This is a customer service focused position which involves liaising with the insured to update them on schedules and claim progress via email and phone to ensure customer satisfaction.

The role:

  • Manage claims from commencement to completion.
  • Input and regularly update claim information in accordance with internal systems and client systems.
  • Update and communicate with insurance clients in accordance with company standards.
  • Provide and receive detailed, accurate and timely information to and from
  • subcontractors to ensure quality of service to the customer.
  • Always ensure best practice customer service.
  • Complete all reporting in accordance with client service level agreements, ensuring standards of quality and accuracy.
  • Ensure pro-active customer service is exercised, and the customer is always kept up to date

What you will need:

  • Exceptional customer service.
  • Excellent written and verbal communication skills.
  • Strong computer skills across systems and Microsoft Office Suite.
  • A passion for helping people.
  • High attention to detail.
  • Ability to adhere to guidelines and KPI's.
  • Self-motivation with excellent organisational skills.

What Ambrose Construct Group can offer:

  • A supportive, safe, and encouraging workplace culture with a passionate team who are proud of their work.
  • A competitive remuneration package based on your experience level.
  • Access to our Employee Assistance Program.
  • A Referral program that awards you with $2000 for referring a successful candidate, so you can be rewarded for supporting your team's growth.
  • A seamless induction, professional development and learning opportunities.
  • Modern office facilities and resources.

We are looking for candidates who thrive on delivering excellent customer service and keen to build a future within the service industry. If this sounds like you, we'd love to hear from you   Please submit your resume by clicking apply now.

Please note only candidates who submit a resume and Cover Letter will be considered.

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