National Claims and Operations Manager

6 days ago

Newcastle Maitland Hunter, Australia HAYLO People Full time $90,000 - $120,000 per year

HAYLO People are experts in Personal Injury and General Insurance recruitment, we are partnered with an emerging insurance agency on an exciting journey to build a collaborative, forward-thinking team that challenges the status quo This full-time role offers flexible hours, ideal for someone balancing personal or family commitments with a drive to succeed, including occasional evening work.

Benefits

  • Work Full-Time hours- with flexibility to work around lifestyle and commitments (with ad hoc evening work)
  • 3 days Work From Home
  • Have access to AI and cutting-edge systems.
  • Recruit, train, and lead a newly creative team and be a part of exciting business growth
  • Work amongst a dynamic and growing team and make an impact

The role

  • Working closely with the Insurance CEO, you will play an integral part to this organisation's initial growth and culture.
  • Oversee claims operations, hiring, onboard and guide your team, and ensure exceptional customer outcomes.
  • Develop strategies, enhance processes, and ensure compliance in automotive claims for recreational vehicles.
  • Build strong relationships with insurers, stakeholders, and providers to drive efficiency and excellence.

About you

  • Extensive experience managing claims within insurance or automotive industries, with a strong understanding of regulations and compliance.
  • Proven leader with experience building high-performing teams and driving process improvements to achieve operational excellence.
  • Skilled in managing complex claims and negotiations, using data-driven insights to make confident decisions.
  • Proficient in claims management software, backed by exceptional communication skills and relevant industry qualifications.

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

Haylo People is a specialist recruitment agency supporting the Personal Injury and Insurance industries. For more information or to discuss this role and the benefits of working with our client in further detail please contact Danielle Marshall on or

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