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Claims Specialist
3 weeks ago
We are seeking a dedicated Claims Professional to join our team. This is a 12-month contract position with a flexible hybrid working model after the training period.
Main Responsibilities:- Manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
- Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
- Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
- Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
- Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.
- Experience in Workers Compensation claims, portfolio claims management, or call centre operations; a psychology background is highly desirable.
- Team player with a track record of providing excellent customer service.
- Effective communication: exceptional listening and communication skills in a high-volume environment; ability to build rapport with customers and show compassion.
- Negotiation skills: ability to interpret complex information and negotiate effectively with claimants, third-party providers, external bodies, and internal teams.
- Resilience: high level of resilience to manage complex, sensitive, and challenging matters.
- Bonus: Allied Health or Psychology experience would be highly regarded.
- Hybrid working model with a 9-day fortnight for flexibility.
- Employee discounts and rewards across brands and partners.
- Study support for eligible employees to broaden career opportunities.
- Parental leave: 20 weeks for primary carers (permanent employees).
- Wellness initiatives including health insurance discounts and discounted gym memberships.
This role offers a unique opportunity to develop your skills and knowledge in a dynamic and supportive environment.
